Security Account Manager (Security)

United Security•Lawrence, MA

About The Position

United Security, Inc. is seeking a Security Account Manager to lead a guest-facing security team and serve as the primary on-site liaison with hotel leadership. The role requires a polished and professional presence consistent with a five-star luxury brand, strong client relationships, and prompt responses to operational concerns. The Account Manager oversees team leadership and training, scheduling, payroll oversight, timekeeping, compliance tracking, security reporting, incident response, and discreet de-escalation, coordinating with emergency services when needed. The schedule is Monday through Friday, 7 a.m. to 3 p.m. The position reports to the Regional Operations Manager.

Requirements

At least five years of supervisory or management experience in security or hospitality environments.
Strong client relationship skills.
Excellent written and verbal communication skills.
Strong organizational abilities and consistent attention to detail.
Hands-on experience with scheduling, payroll oversight, timekeeping, compliance tracking, and security reporting systems.
Proficiency in standard office and computer applications.
Ability to meet all Massachusetts licensing, background, and employment requirements.
High school diploma.

Nice To Haves

Prior experience in luxury hotels, high-end residential, or Class A corporate properties.
CPR and First Aid certification.

Responsibilities

Lead, train, and manage a large, guest-facing security team.
Serve as the primary on-site liaison with hotel leadership and respond promptly to operational concerns.
Oversee scheduling, payroll, timekeeping, compliance tracking, and security reporting systems.
Lead incident response, manage de-escalation discreetly, and coordinate with emergency services when required.
Maintain a polished and professional presence consistent with a five-star luxury brand.