Security Account Manager

Allied Universal • Tacoma, WA

2d

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places under the team’s protection. The Account Manager guides, develops, and motivates security officers and supervisors to deliver high-quality service, while managing operational performance and client relationships.

The role involves managing schedules, staffing, payroll, performance, employee relations, training, safety, site standards, and inventory. The Account Manager is the primary client contact and responds to escalated security incidents and emergencies in coordination with clients and internal teams. The stated pay is $92,102.40 per year. Benefits include medical, dental, vision, basic life, AD&D, retirement plan, disability insurance, paid holidays, sick days, personal days, and accrued vacation.

Requirements

• High school diploma or equivalent.
• Licensing may be required before employment, depending on state and/or local laws and regulations.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen to manage staffing levels, minimize non-billed overtime, and manage turnover costs.
• Planning and organizing skills to control inventory costs related to uniforms, equipment, and other supplies.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems such as CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
• Respond professionally to escalated issues and coordinate with clients and internal teams during security incidents and emergencies.
• Oversee training, safety, site operational standards, and inventory of uniforms, equipment, and other essential supplies.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED