Account Manager Security

Allied Universal•Irving, TX

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and ensure the safety and well-being of the people and places served. The Account Manager leads, develops, and motivates security officers and supervisors to deliver high-quality service, while maintaining client relationships and operational excellence. The role pays $75,000–$85,000 per year. The Account Manager manages officer scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime; oversees hiring, coaching, payroll, performance, and employee relations; and acts as the primary client contact. The position also responds to escalated security incidents and emergencies, coordinates with clients and internal teams, and oversees training, safety, site standards, and inventory of uniforms, equipment, and other supplies.

Requirements

High school diploma or equivalent.
At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading, developing, and retaining a dynamic team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
Financial acumen, including managing staffing levels, minimizing non-billed overtime, and managing turnover costs; planning and organization skills to control inventory costs.
Valid driver's license if driving a company vehicle or personal vehicle while conducting business.
Security licensing may be required before employment, subject to state and local laws and regulations.

Nice To Haves

Strong leadership skills and the ability to lead, motivate, and develop a team.
Former law enforcement experience.
Previous experience in a production or manufacturing environment.
A hands-on leadership style that builds trust, sets clear expectations, and creates a strong team culture.
College degree in Business Administration or a law enforcement-related field.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, or scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

Use AI-powered technology to schedule security officers, meet client contract hours, and minimize unbilled overtime.
Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
Respond professionally to escalated security issues and coordinate with clients and internal teams.
Oversee training, safety, and site operational standards.
Manage inventory of uniforms, equipment, and other essential supplies.
Manage staffing levels and turnover costs and control inventory-related costs.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Retirement plan
Disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law
Career advancement opportunities
Supportive team of professionals dedicated to safety and excellence