Security Account Manager

GardaWorld•Baltimore, MD

6d•Onsite

About The Position

The Security Account Manager is a leadership role responsible for overseeing all on-site security operations in Baltimore, Maryland. The role ensures contract compliance, client satisfaction, and effective security services by actively supervising, training, and supporting the site security team. The Account Manager serves as the primary contact between GardaWorld and site leadership and helps maintain compliant, audit-ready personnel and training records. The schedule is 40 hours per week, Monday through Friday, with hours that may vary between first and second shifts based on client needs. Weekend flexibility is required. The position includes frontline post work of at least eight hours in each applicable post, such as Rover and Control Desk, every six months. Training requirements include completion of General Officer, Supervisor, and post-specific training; the Account Manager Training Checklist; ongoing CPR, AED, and First Aid recertification; and documented quarterly and annual leadership development courses. Employment is contingent on successfully completing a background check and drug screening after an offer is extended.

Requirements

Authorization to work in the United States.
Documentation of a high school diploma or GED.
Ability to pass an extensive screening process, including a background check and drug screening after an offer of employment.
Exceptional customer service skills.
Basic phone and computer skills.
A state security license, or ability to obtain one.
At least 3 years of progressive leadership experience in security, military, logistics, or facility management.
Strong working knowledge of compliance management, incident reporting, and guard scheduling systems.
Exceptional organizational and communication skills.
Proven ability to lead diverse teams and maintain professionalism under pressure.
Proficiency with Microsoft Office, security software such as WinTeam, and training platforms.
Flexibility to work a schedule that may vary between first and second shifts and to accommodate weekend site needs.

Nice To Haves

Security, military, or law enforcement experience.
Prior experience managing large-scale security operations in an educational setting.
Familiarity with Title IX standards and procedures.
Emergency response and incident command experience.

Responsibilities

Welcome visitors, verify identities, and guide visitors.
Manage access control and conduct regular patrols to identify potential risks.
Inspect security equipment and report maintenance needs.
Respond to incidents, provide first aid, and coordinate with emergency teams.
Answer questions in person or by phone; write incident reports and communicate security concerns.
React quickly to threats or incidents and help protect individuals and property.
Serve as the primary point of contact between GardaWorld and site leadership.
Lead, train, and support site-level Security Officers and Supervisors.
Ensure compliance with site-specific training requirements and service level agreements (SLAs).
Keep personnel files, training records, and compliance trackers current and audit ready.
Conduct post inspections, performance evaluations, and coaching sessions.
Implement incident escalation protocols and ensure timely, accurate reporting.
Assist with recruiting, onboarding, and certifying new site hires.
Monitor scheduling, staffing levels, and overtime to support budget compliance.
Conduct monthly training audits and submit results to the Regional Training Manager.
Participate in quarterly client service reviews and performance reporting.
Work at least eight hours in each frontline post, such as Rover and Control Desk, every six months.
Complete General Officer, Supervisor, and post-specific training, the Account Manager Training Checklist, CPR/AED/First Aid recertification, and quarterly and annual leadership development courses.