Security Account Manager (Security)

United Security • Boston, MA

4d

About The Position

United Security Inc. is seeking a Security Account Manager to oversee a guest-facing security team and serve as the primary on-site liaison with hotel leadership. The role requires a polished, professional presence consistent with a five-star luxury brand, strong client relationships, and prompt responses to operational concerns. The Account Manager leads, trains, and manages the team; oversees scheduling, payroll, timekeeping, compliance tracking, and security reporting; and leads incident response, de-escalation, and coordination with emergency services when needed. The position is Monday through Friday, 7 a.m. to 3 p.m., and reports to the Regional Operations Manager. Candidates must meet Massachusetts licensing, background, and employment requirements.

Requirements

• At least five years of supervisory or management experience in security or hospitality environments.
• Ability to lead, train, and manage a large, guest-facing security team.
• Strong client relationship skills.
• Excellent written and verbal communication skills.
• Strong organizational abilities and consistent attention to detail.
• Hands-on experience with scheduling, payroll oversight, timekeeping, compliance tracking, and security reporting systems.
• Proficiency in standard office and computer applications.
• Ability to lead incident response, de-escalate situations with discretion, and coordinate with emergency services when required.
• Meet all Massachusetts licensing, background, and employment requirements.
• High school diploma.

Nice To Haves

• Prior experience in luxury hotels, high-end residential, or Class A corporate properties.
• CPR and First Aid certification.

Responsibilities

• Lead, train, and manage a large, guest-facing security team.
• Serve as the primary on-site liaison with hotel leadership and respond quickly to operational concerns.
• Oversee scheduling, payroll, timekeeping, compliance tracking, and security reporting systems.
• Lead incident response, manage de-escalation with discretion, and coordinate with emergency services when required.
• Maintain a polished and professional presence consistent with a five-star luxury brand.

Benefits

• Competitive pay
• Recognition and Reward Programs
• Training and Career Development Opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Paid vacation
• Paid sick days
• 401(k)/403(b) retirement plan for full-time employees
• DailyPay: work today, get paid today

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED