Security Account Manager

Allied Universal • Raleigh, NC

9d • $65,000 - $65,000

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places protected. The role leads, develops, and motivates security officers and supervisors to deliver quality service. The Account Manager manages staffing and scheduling, client relationships, incident response, compliance, training, site standards, and operational resources. The stated salary is $65,000 per year.

Requirements

• High school diploma or equivalent.
• State or local licensing may be required before employment, depending on applicable laws and regulations.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen and the ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory costs through planning and organization.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Use AI-powered technology to schedule security officers, meet client contract hours, and minimize unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary client contact and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and coordinate with clients and internal teams.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels and costs, including non-billed overtime, turnover, and inventory expenses.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career growth opportunities within a global security services company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED