Security Account Manager

Allied Universal • West Memphis, AR

4d

About The Position

Allied Universal is hiring a Security Account Manager in Memphis, Tennessee. The Account Manager leads daily security operations and is responsible for the safety and well-being of the people and places being protected. The role leads, develops, and motivates security officers and supervisors to provide high-quality service, while maintaining client relationships and operational standards.

The position includes managing officer scheduling with AI-powered technology to meet client contract hours and minimize unbilled overtime; overseeing payroll, employee performance, and employee relations; responding to escalated security incidents and emergencies; and overseeing training, safety, compliance, site operations, and inventory. Starting pay is $69,900 per year.

Requirements

• High school diploma or equivalent.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen and the ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory costs through planning and organization.
• A valid driver’s license is required if driving a company vehicle or a personal vehicle for business.
• Security licensing may be required before employment, subject to state and local laws and regulations.
• The posting states a minimum of five years of security experience and two years of supervisory experience.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as a law enforcement, firefighter/paramedic, or corrections officer academy.

Responsibilities

• Manage officer scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary client contact and ensure high-quality service that protects people and property.
• Respond professionally to escalated issues and coordinate with clients and internal teams during security incidents and emergencies.
• Oversee training, safety, compliance, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels and costs, including non-billed overtime and turnover costs.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career advancement opportunities within a global security services company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED