Account Manager Security

Allied Universal • Plano, TX

1d • Onsite

About The Position

Allied Universal is hiring an Account Manager Security to oversee comprehensive safety and security programs for a high-profile customer. The role serves as the on-site leader for security operations and managing agent for contracted guard services, ensuring alignment with the customer’s physical security posture, program, and policies—from organizational culture and strategic intent through procedures and daily execution.

The position oversees day-to-day security operations, supports the implementation and refinement of the property’s security program, and monitors adherence to standards, policies, procedures, and applicable regulations. It also oversees on-site security infrastructure, coordinates equipment troubleshooting and system projects, and works with the Enterprise Security team and property management company to maintain alignment with enterprise standards.

The Account Manager coordinates incident response, reporting, risk assessments, and emergency preparedness activities. The role also engages with tenants and other stakeholders, manages contracted security vendor performance, and provides regular insights on security trends, service delivery, risks, and budget planning.

Requirements

• High school diploma or equivalent.
• At least seven years of progressive experience in physical security, law enforcement, military, or corporate security; experience in commercial real estate, corporate offices, or high-rise environments is preferred.
• Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes.
• Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems.
• Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments.
• Ability to operate effectively in a tenant-facing environment while balancing security, professionalism, and customer experience.
• Strong judgment and ability to assess situations, identify risks, make sound real-time decisions, and resolve conflicts efficiently.
• Excellent written and verbal communication skills, including incident reporting and stakeholder engagement.
• Proficiency with standard business tools, web-based applications, computer systems, security-related systems, and Microsoft Office.
• Ability to de-escalate high-pressure situations and manage conflict professionally.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen and ability to manage staffing levels while minimizing non-billed overtime and turnover costs.
• Planning and organization skills to control inventory costs, including uniforms and equipment.
• A license may be required under state or local laws and regulations before employment.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Maintain a visible presence across the property and assess the effectiveness and professionalism of daily security operations.
• Evaluate contracted security services, including access control, video monitoring, and patrols, against customer expectations and site standards.
• Promote professionalism, accountability, customer experience, and continuous improvement within the security function.
• Conduct walkthroughs and informal inspections to identify gaps and reinforce expectations.
• Serve as the on-site security subject matter expert for property management, the customer, vendors, and other stakeholders.
• Support implementation and refinement of the property’s security program and recommend improvements to policies, procedures, and post orders.
• Promote consistent application of security standards and monitor compliance with policies, procedures, and regulatory requirements; escalate gaps as appropriate.
• Oversee the day-to-day condition and functionality of security infrastructure, including access control hardware, cameras, intercoms, and visitor management tools.
• Perform basic troubleshooting of security equipment and coordinate resolution with vendors, property management, and the Enterprise Security team.
• Support implementation and consistency of enterprise-standard security systems, configurations, and controls, and coordinate system projects, upgrades, and testing.
• Coordinate on-site incident response with property management, emergency responders, vendors, and the Enterprise Security team.
• Ensure timely, accurate, and documented incident reporting and appropriate escalation.
• Conduct periodic site-level risk assessments, monitor incident trends, and recommend improvements aligned with the customer’s risk posture.
• Support emergency preparedness activities, drills, exercises, and life safety planning.
• Support property management in addressing customer-facing security needs and engage with employees, vendors, and building stakeholders on security matters.
• Coordinate security planning for after-hours access, events, and office moves, and promote a strong security culture across the property.
• Manage contracted security service performance, staffing coverage, and delivery; provide feedback and escalate service issues and staffing gaps.
• Review vendor reporting, staffing plans, and invoicing for alignment with contracted services and approved budgets.
• Provide regular insights into security performance, trends, emerging risks, and service delivery to property management and the customer.
• Contribute to budget planning, cost optimization, forecasting, and resourcing or infrastructure planning.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED