Territory Manager
Luxer One • Minneapolis, MN, CA6d • Hybrid
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Territory Manager
Luxer One•Minneapolis, MN, CA
•Hybrid
About The Position
At Luxer One, we’re committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers. The Luxer One Customer Success department is seeking an enthusiastic, driven, customer-centric Territory Manager to join our growing team! Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to date, and meets their needs. If you are a highly motivated, tech-savvy, self-starter that is comfortable performing maintenance and repair work, then this might be the position for you. This is not a sales position.
Requirements
- Exceptional people skills & communication skills.
- Troubleshooting and repair experience with both hardware and electronic components.
- Experience performing maintenance and troubleshooting for internet-connected devices.
- The ability to collect actionable feedback about customer usage and communicate it back to other team members.
- Experience training others to use a product or service successfully.
- Advanced computer skills and previous experience with Zoho or a similar CRM.
- Proficiency with Mac or Apple products.
- 2+ years of performing field repair work or remotely troubleshooting hardware.
- 2+ years of experience in a support or service environment.
- Previous success working in a remote role where you determined your schedule.
- Excellent written and verbal communications skills, including a confident phone presence and effective email communication.
Nice To Haves
- A Bachelor’s or other technical degree is preferred but not required
Responsibilities
- Perform maintenance, repair, and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.
- Perform system upgrades in your market, and ensure that the systems you support are up-to-date and in excellent working condition.
- Provide in-person customer service to property managers and their staff.
- Collaborate with internal teams to address escalated customer service inquiries for your assigned market.
- Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.
- Provide valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs.
- Work with our Product Development team to test out new solutions in the field.
- Perform installations in your servicing market.
Benefits
- 401k with up to 4.5% matching
- Untracked vacation
- Hybrid work schedule
- Tuition reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee assistance programs
- Opportunities to advance
- Opportunities to learn different aspects of the business
- Opportunities to be challenged with new tasks
- Opportunities to be mentored and grow
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
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