Service Coordinator Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• At least 1 year of experience as a phlebotomist.
• In-depth knowledge of phlebotomy duties, responsibilities, and techniques.
• A proven track record of providing exceptional customer service.
• Strong written and verbal communication skills.
• Ability to work independently or in a team environment.
• Comfort working under minimal supervision.
• Reliable transportation.
• Ability to work overtime as needed.
• Ability to pass a standardized color blindness test.

Nice To Haves

• Three or more years of phlebotomy experience.
• If work experience is lacking, a phlebotomy certification or completed training program from an accredited agency.

Responsibilities

• Observe and report performance, compliance, or staffing-related issues to supervisors.
• Manage and monitor patient flow, wait times, inventory levels, and information logs.
• Monitor monthly productivity reports and report deviations as necessary.
• Address customer service-related issues promptly and respectfully.
• Promote teamwork, cohesiveness, and effective communication among coworkers.
• Perform blood collections by venipuncture and capillary techniques for patients of all age groups.
• Collect specimens for drug screens, paternity tests, alcohol tests, and other purposes.
• Enter patient information accurately and promptly.
• Process billing information and collect payments when required.
• Prepare collected specimens for testing and analysis.
• Perform administrative and clerical duties as necessary.
• Travel to additional sites when needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability coverage
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition reimbursement
• Employee Stock Purchase Plan
• Potential eligibility for a quarterly performance-based incentive bonus