Service Coordinator
About The Position
The Service Coordinator provides housing and supportive services to people experiencing homelessness, helping participants increase housing stability and move toward permanent housing stability. Services include counseling, referrals to financial and credit counseling and legal services, individualized housing planning, and coordination with other supportive-service providers. The role may involve working directly with landlords and helping participants access community resources that support health, independence, and self-sufficiency. The coordinator develops and maintains an individual service plan and needs assessment for each household, meets with households in person as often as needed, and coordinates with internal and external partners. The position also involves maintaining client files and documenting services in a timely manner using BIRP format. The role is onsite; hybrid or remote work may be possible with supervisor approval and based on job responsibilities, location, and employee suitability. Evening and weekend hours may be required as needed.
Requirements
- Experience working with homeless populations, Transitional Age Youth, system-impacted youth, and in case management.
- Personal or professional experience with the Foster Care System, Juvenile Justice system, or Child Welfare System.
- Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
- Two years of case management experience providing services to homeless or low-income individuals and/or families.
- Ability to drive and transport participants when required.
- Use of a personal vehicle, a valid California Driver’s License, current auto insurance, and a clean DMV record are required.
- Flexible schedule to work evening and weekend hours as needed.
Responsibilities
- Provide comprehensive housing services to participants, potentially working directly with landlords.
- Coordinate with social-service partners that refer participants and provide services.
- Ensure participants are connected to essential supportive services to improve health and housing outcomes.
- Help residents retain housing and increase independence and self-sufficiency through connections to crisis intervention, rehabilitation, income support and benefits, employment assistance, physical and mental health care, substance recovery, and family involvement.
- Refer participants for further assessment or treatment for concerns including developmental or learning disabilities, behavioral or healthcare needs, school readiness, and exposure to substance abuse or family violence.
- Create and maintain an individual service plan and needs assessment for each household.
- Meet with households in person in the community or at home as frequently as needed.
- Attend program meetings with internal and external partners to coordinate services and support service quality.
- Maintain client files and required documentation.
- Communicate frequently with team members to improve systems, solve problems, share resources, and coordinate work.
- Document services promptly using BIRP format.
- Attend staff meetings and other agency functions as needed.
- Perform other duties as assigned.
- Drive and transport participants when required.
Benefits
- 19 days of paid time off per year, increasing with tenure.
- 12 paid holidays per year.
- Medical, dental, and vision coverage options for employees, described as 100% coverage.
- Employer-subsidized dependent healthcare options.
- Employee Assistance Program offering legal and financial services.
- Mental health care service through Teledoc.
- Flexible Spending Account (FSA).
- Commuter benefits.
- Dependent care benefits.
- 403(b) retirement plan with employer match and contribution programs.
