Service Coordinator

Nixon Power Services • Charlotte, NC

10d

About The Position

Nixon Power Services is seeking an energetic self-starter to support its Service department. The Service Coordinator schedules and tracks service work and dispatches Technicians within an assigned territory. The ideal candidate is detail-oriented, highly organized, collaborative, eager to learn and grow, demonstrates sound judgment, and can effectively manage multiple responsibilities.

Requirements

• A minimum of 3–5 years of experience in customer-facing positions.
• Proficiency in Microsoft Office Suite programs.
• Strong written and verbal communication skills.
• Exceptional customer service skills.
• Strong organizational skills.
• Ability to multitask, prioritize, and manage time effectively, with strong attention to detail.

Responsibilities

• Interact with customers to schedule service calls and maintain service job quotes.
• Schedule, dispatch, and track the status of Technicians.
• Open and update work orders.
• Prepare and manage service job quotes.
• Collect, review, and process Technician-generated documentation, including Field Service Reports, Technician time and expenses, parts requests, and Requests for Quotes.
• Collaborate with internal departments to support Technicians and help them complete service orders.
• Perform other duties as assigned.

Benefits

• Competitive compensation package
• Medical, vision, dental, and other benefits
• Paid time off
• 401(k) matching
• Opportunity to join an industry-leading organization
• Team-oriented culture

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed