Service Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• At least two years of community service, client service, or staffing experience.
• At least two years of general office and computer experience, including Microsoft O365, scheduling, and HRIT.
• Ability to make decisions quickly and manage confidential information.
• Strong customer service skills and experience working with the public in a friendly and professional manner.
• General knowledge of employment laws, human resources processes and procedures, data entry, and client support services.

Nice To Haves

• Some college coursework or an associate degree.
• One to two years of human resources experience with high-volume recruiting.
• One to two years of supervisory experience.
• Prior experience delivering services to elderly, disabled, or developmentally disabled people.

Responsibilities

• Understand and ensure adherence to each client’s agreed plan of care.
• Facilitate communication among clients and their circle of care, including family members, designated representatives, guardians, community partners, and related agencies.
• Monitor and escalate changes in a client’s plan of care, services, or condition.
• Ensure proper documentation and record keeping for agency payers.
• Coordinate schedules to ensure adequate staffing and process completed visits for billing and payment.
• Provide consultation and training to direct care staff as needed to support quality care and service.
• Support employee recruitment, hiring, performance, retention, and compliance.
• Process and review employment applications in the applicant tracking system to evaluate applicant qualifications or eligibility within identified timelines.
• Coordinate or support new-hire onboarding and employee exit meetings.
• Maintain data and files, including day-to-day data entry and employee data maintenance in the HRIS.
• Coordinate Personnel Action Forms for assigned service sites.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Monitor ongoing file compliance and ensure certifications and training are current and recorded in the appropriate tracker.
• Perform other duties as assigned.