Project Coordinator (Customer Service)

West Shore Home • Glen Burnie, MD

7d • Onsite

About The Position

West Shore Home is hiring a Project Coordinator to support its Baltimore branch. This onsite customer service role focuses on resolving post-installation service needs, coordinating service appointments, and delivering a high-quality customer experience. The position involves frequent communication, problem-solving, and relationship building in a fast-paced environment. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.

Requirements

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Benefits

• Paid training.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• PTO and paid holidays.
• Employee discounts and referral program.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed