Project Coordinator (Customer Service)
About The Position
West Shore Home is hiring a Customer Service Specialist to support its Baltimore branch. This onsite role focuses on resolving customers’ post-installation service needs, coordinating appointments, and delivering a high-quality customer experience. The position is fast-paced and centered on communication, problem-solving, and relationship building. The role is based at 815 Central Ave Ste A, Linthicum Heights, MD 21090, and runs Monday through Friday, 7:30 a.m. to 4:00 p.m. It is full-time and pays $20–$24 per hour. West Shore Home is a home remodeling company specializing in bathrooms, windows, doors, and flooring, with more than 40 locations nationwide and over 3,000 employees. The company describes its culture as supportive and focused on helping employees grow, succeed, and make an impact.
Requirements
- Strong communication and customer service skills.
- Ability to work independently and stay organized.
- Positive, solution-oriented mindset.
- Comfort managing multiple tasks in a fast-paced environment.
Nice To Haves
- Previous customer service experience is preferred.
Responsibilities
- Handle inbound and outbound customer calls.
- Assist customers with post-installation service requests.
- Schedule service appointments and coordinate necessary follow-up.
- Order replacement parts through manufacturers when needed.
- Communicate schedule updates and service timelines to customers.
- Escalate urgent customer concerns to branch leadership when appropriate.
Benefits
- Paid training
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- PTO
- Paid holidays
- Employee discounts
- Referral program
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
