Project Coordinator (Customer Service)

West Shore Home • Phoenix, AZ

6d • Onsite

About The Position

West Shore Home is hiring a full-time Customer Service Specialist to support its Phoenix branch. The role focuses on resolving customers’ post-installation service needs, coordinating service appointments, and delivering a high-quality customer experience. It is a fast-paced customer service position requiring communication, problem-solving, and relationship-building skills. The position is onsite in Phoenix, Arizona, and works Monday through Friday from 7:30 a.m. to 4:00 p.m. Compensation is $23–$25 per hour.

Requirements

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfort managing multiple tasks in a fast-paced environment.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Benefits

• Paid training.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• PTO and paid holidays.
• Employee discounts.
• Referral program.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed