Project Coordinator (Customer Service)
About The Position
West Shore Home is hiring a Customer Service Specialist to support its Richmond branch. This onsite, full-time role focuses on assisting customers with post-installation service needs, coordinating service appointments, and delivering a high-quality customer experience. The position is fast-paced and emphasizes communication, problem-solving, and relationship building. The role is based at 8080 Villa Park Dr, Richmond, VA 23228, with a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. Compensation is $20–$24 per hour. West Shore Home describes itself as a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees. The company promotes a supportive culture where employees can grow, succeed, and make an impact. Employment is subject to pre-employment screening, including a background check and drug screen. Reasonable accommodations are available to qualified individuals with disabilities during the selection process.
Requirements
- Strong communication and customer service skills.
- Ability to work independently and stay organized.
- Positive, solution-oriented mindset.
- Comfortable managing multiple tasks in a fast-paced environment.
Nice To Haves
- Previous customer service experience is preferred.
Responsibilities
- Handle inbound and outbound customer calls.
- Assist customers with post-installation service requests.
- Schedule service appointments and coordinate necessary follow-up.
- Order replacement parts through manufacturers when needed.
- Communicate schedule updates and service timelines to customers.
- Escalate urgent customer concerns to branch leadership when appropriate.
Benefits
- Paid training
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- PTO
- Paid holidays
- Employee discounts
- Employee referral program
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
