Project Coordinator (Customer Service)

West Shore Home Recruiting • Phoenix, AZ

7d • $23 - $25 • Onsite

About The Position

West Shore Home is hiring a Customer Service Specialist to support its Phoenix branch. The role works directly with customers to resolve post-installation service needs, coordinate service appointments, and provide a high-quality customer experience. It is a fast-paced customer service position focused on communication, problem-solving, and relationship building. The position is onsite in Phoenix, Arizona, Monday through Friday from 7:30 a.m. to 4:00 p.m., and is full-time.

Requirements

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfort managing multiple tasks in a fast-paced environment.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Benefits

• Paid training.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• PTO and paid holidays.
• Employee discounts and referral program.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed