Patient Service Coordinator - Colorectal

Hartford HealthCare Medical Group•Hartford, CT

11d•Onsite

About The Position

The Patient Service Coordinator provides professional customer service to support efficient operations and a positive patient experience at Hartford HealthCare Medical Group. The role greets and registers patients, manages incoming calls, schedules appointments, communicates preparation requirements, and supports accurate appointment scheduling and patient communications. It also collects payments, explains billing policies, and helps maintain a clean and inviting waiting area. The position is based at 85 Seymour Street and is scheduled Monday through Friday, 8:15 a.m. to 4:45 p.m.

Requirements

High school diploma or equivalent preferred.
Relevant experience in a fast-paced medical office highly preferred.
Epic experience preferred.
Positive, customer-focused approach and commitment to excellent patient care.
Ability to adapt quickly in a fast-paced environment while managing multiple competing tasks and demands.
Ability to work effectively in a team environment.
Excellent verbal communication skills.
Strong computer skills and solid working knowledge of Microsoft Office software.
Basic working knowledge of medical terminology.
Ability to travel independently to satellite offices with or without advanced notice.
Strong working knowledge of insurance requirements.

Nice To Haves

Relevant experience in a fast-paced medical office.
Epic experience.
Ability to communicate in other languages.

Responsibilities

Provide outstanding, professional customer service to promote efficiency and a positive patient experience.
Greet and register arriving patients.
Answer incoming calls promptly and professionally, assess priority, and route calls according to urgency and subject matter.
Accurately schedule new patient appointments and inform patients of essential preparation requirements.
Review the daily Televox appointment-confirmation report to ensure schedule accuracy and appropriate patient communications.
Collect copayments and office charges as needed and explain office payment and billing policies to patients.
Maintain a clean, comfortable, and inviting waiting room by removing trash and keeping magazines current at the start of each session and throughout the day.