Service Coordinator

Liberty Military Housing•Norfolk, VA

10d

About The Position

The Service Coordinator assists with resident move-in and move-out processes at a multi-family residential community. The role involves substantial interaction with residents and coordinating maintenance work, including scheduling vendors and contractors, to help ensure service requests and work orders are completed in a timely manner. The coordinator communicates with residents and works with the maintenance team to provide service consistent with Liberty Military Housing’s quality and customer satisfaction standards. Responsibilities also include coordinating inspections, vendor services, make-ready work, work orders, resident follow-ups, and administrative records. The coordinator participates in property walks and inspections to help ensure the community is maintained to company standards. The role may require travel to other locations and the use of a company or personal vehicle or electric cart.

Requirements

A valid driver's license.
Ability to operate a company or personal vehicle or electric cart.
Ability to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Knowledge of OSHA laws and regulations.
Ability to travel to regional locations for work, training, meetings, and other work-related activities.
Ability to meet the position's performance standards and comply with company policies, rules, and procedures.
Effective communication and interaction skills for exchanging information and giving and receiving work direction.
Strong customer service and interpersonal skills.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to achieve operational objectives.
A positive and professional demeanor in all interactions.
Proficiency in personal computer use, keyboarding, internet searches, email correspondence, and math.
Ability to use Microsoft Office, including Word and Excel, and other software applications.

Nice To Haves

One to two years of experience in residential property management or a customer service role.
Prior experience working with vendors or ordering services such as appliances, plumbing, or electrical work.
Experience with Yardi, Payscan, or similar software applications.

Responsibilities

Schedule and conduct pre-move-in, pre-move-out, and final home inspections.
Assist with ordering and scheduling vendor services.
Maintain and monitor make-ready boards to ensure work is distributed accurately and completed on time.
Coordinate with the maintenance team to assign and schedule service requests and ensure timely completion.
Provide residents with charges related to move-out and final inspection results.
Create purchase orders for vendor maintenance services and products, such as paint and flooring.
Generate work orders for make-readies and other maintenance service requests.
Assist with closing work orders or tickets once work is completed.
Schedule and monitor water intrusion matters, communicate with residents, follow up, and provide three-day notices.
Follow up with residents after services are completed.
Respond to resident concerns and requests in a timely manner and promote positive resident relations.
Address and follow up on customer service concerns from Satisfacts surveys.
Help maintain systems and logs, including Keytrak, pest control, and vendor and product logs.
Perform administrative and computer tasks, email communications, and data entry in company software and information systems, including Payscan and Yardi.
Assist with distributing correspondence and notices, including three-day notices, move-out charges, water intrusion notices, and other maintenance-related resident notices.
Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, make-readies, and quality control.
Operate a company or personal vehicle to travel to work locations.