Customer Service Coordinator - BMCAH

HCA Healthcare•San Antonio, TX

11d

About The Position

South Texas Radiology Imaging Centers is seeking a Customer Service Coordinator to help patients and physicians register for radiology procedures in an effective and professional manner. The coordinator communicates by phone using proper telephone etiquette, forwards information efficiently, accurately schedules radiology procedures, and performs secretarial and clerical duties. The role welcomes patients and visitors, answers or directs inquiries, and updates and retrieves patient records. It supports patient and referring physician satisfaction by scheduling appointments appropriately, answering questions, anticipating patient concerns, and maintaining a patient-focused reception area. The coordinator helps manage patient flow, monitors the schedule to minimize delays, and communicates schedule changes and timing updates to the designated Air Traffic Control contact and scheduling staff. The position also maintains patient account and demographic and financial information, including required forms and documentation; follows collection policies and processes; protects confidential information; and processes film and copy requests, assisting with printing and obtaining prior outside films as required by policy. Initial and ongoing facility-specific training and competencies are required.

Requirements

High school diploma or GED.
Complete initial and ongoing training and competencies as defined by the facility, specific to the needs of the patient population served.

Nice To Haves

RIS or radiology medical records training is preferred but not required.

Responsibilities

Welcome patients and visitors in person or by telephone, answer or refer inquiries, and update and retrieve patient records.
Schedule radiology appointments appropriately in person or by telephone to support patient satisfaction, referring physician satisfaction, and use of RIS modality resources.
Answer patient questions, anticipate patient and family concerns, and maintain a patient-focused reception area.
Coordinate patient flow, monitor the schedule to minimize delays, and regularly update the designated Air Traffic Control person.
Communicate schedule changes and timing status to scheduling staff throughout the day and document scheduling changes in patient history notes.
Obtain, record, and update patient demographic and financial information, including waivers, ABNs, and financial responsibility forms.
Document paperwork with appropriate instructions regarding physician preferences and follow collection policies and processes.
Protect the confidentiality of patients' personal and financial information.
Process film and copy requests, assist with printing, and obtain outside prior films as needed under STRIC policy.
Complete initial and ongoing facility training and competencies specific to the needs of the patient population served.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage
Free counseling and referral services
Paid time off
Paid family leave
Long- and short-term disability coverage and leaves of absence
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
Employee Stock Purchase Plan
Flexible spending accounts
Preferred banking partnerships
Retirement readiness tools, rollover support, and financial wellbeing counseling
Tuition assistance
Student loan assistance
Certification support
Dependent scholarships
Fertility and family-building benefits
Adoption assistance
Life insurance
Supplemental health protection plans
Auto and home insurance
Legal counseling
Identity theft protection
Consumer discounts