Dispatcher for Plumbing and AC Business

Leaky's Water and Air•Lubbock, TX

11d•$25 - $30

About The Position

Leaky’s Plumbing & HVAC is seeking an experienced Senior Dispatcher / Service Coordinator to manage its plumbing and HVAC service schedule. This is not an entry-level position. The role involves coordinating customers, technicians, job types, drive times, schedules, and job profitability. The company emphasizes “dispatching for dollars”: assigning the right technician to the right call at the right time, reducing unnecessary drive time, filling schedule gaps, and supporting efficient, profitable service calls. The dispatcher keeps the schedule and technicians moving efficiently throughout the day, responds to changes, and communicates with customers, technicians, and managers. The role also coordinates return visits, parts, estimates, and follow-up work; maintains accurate records in ServiceTitan; classifies calls appropriately; and helps establish clear payment and service expectations with customers. The position is Monday through Friday, full-time, for 40–44 hours per week.

Requirements

Prior dispatching or scheduling experience in a home services company is required.
Experience dispatching technicians for efficient, profitable service calls.
Strong communication and organization skills.
Ability to make quick decisions during a busy service day.
Comfortable maintaining the schedule when plans change.
Highly organized.

Nice To Haves

Plumbing or HVAC office experience is strongly preferred.
ServiceTitan experience is strongly preferred.
Experience with Housecall Pro, Jobber, FieldEdge, or similar software is helpful.

Responsibilities

Manage the daily plumbing and HVAC service schedule.
Dispatch technicians based on skill level, location, urgency, job type, and opportunity.
Keep technicians moving efficiently throughout the day.
Adjust the schedule when jobs run long, cancel, or change.
Fill schedule gaps and help keep the dispatch board full.
Communicate clearly with customers, technicians, and managers.
Coordinate return visits, parts, estimates, and follow-up work.
Keep ServiceTitan updated with accurate customer and job information.
Classify calls correctly so the appropriate technician is sent to each job.
Help set clear payment and service expectations with customers.
Stay calm and maintain control during busy service days.
Reduce wasted time and help keep technicians productive and service calls profitable.