Plumbing Dispatcher

Cummins Worldwide • Clearwater, FL

3d • Onsite

About The Position

Home Love Plumbing is seeking a proactive, organized Plumbing Dispatcher to manage incoming calls, coordinate plumber schedules, and help keep daily operations running efficiently. This position goes beyond reception and scheduling: the dispatcher helps book appointments, follow up with customers, secure deposits, and ensure each service van has a full schedule. No plumbing experience is required for someone eager to learn and take initiative.

The position is full-time and in-office in Clearwater, Florida. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with a lunch break. Evening and weekend phone coverage is also required. Fluent English is required; Spanish is a plus.

Requirements

• Fluent English.
• Excellent communication skills and confidence handling phone conversations throughout the day.
• Comfort following up with customers, asking for commitments, and collecting deposits.
• Strong organizational skills, accuracy, and ability to manage multiple priorities.
• Computer proficiency and ability to learn new software quickly.
• Independent, proactive, and solutions-oriented approach with strong follow-through.
• A personal laptop or computer for daily use; tablets and iPads are not sufficient.

Nice To Haves

• Spanish language skills.
• Office experience.
• Experience in a fast-paced environment.

Responsibilities

• Answer incoming calls, messages, and online leads and convert inquiries into booked appointments.
• Coordinate daily plumber schedules and maintain appointments in Housecall Pro.
• Follow up on open estimates, secure customer approvals and deposits, and schedule completed jobs.
• Reconnect with previous customers, property managers, and general contractors to generate additional business.
• Handle customer questions, pricing discussions, and scheduling changes professionally.
• Maintain accurate records, referral sources, and production statistics.
• Assist with larger job quotes and permit paperwork as responsibilities expand.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed