Dispatcher for Plumbing and AC Business
About The Position
Leaky’s Plumbing & HVAC is seeking an experienced Senior Dispatcher / Service Coordinator to manage its plumbing and HVAC service schedule. This is not an entry-level role; the company is looking for someone with home-services office experience who understands how dispatch decisions affect customers, technicians, schedules, drive time, job type, and profitability. The role focuses on “dispatching for dollars”: matching the right technician to the right call at the right time, reducing wasted drive time, filling schedule gaps, and helping technicians complete efficient, profitable calls. The dispatcher communicates with customers, technicians, and managers, keeps service information accurate in ServiceTitan, and maintains control of the schedule as jobs change during the day. The position is full-time, Monday through Friday, for 40–44 hours per week, with compensation of $25.00–$30.00 per hour.
Requirements
- Prior dispatching or scheduling experience in a home services company is required.
- Experience dispatching technicians for efficient, profitable service calls.
- Strong communication and organization skills.
- Ability to make quick decisions during a busy service day.
- Comfort maintaining the schedule when plans change.
- Strong organizational skills.
Nice To Haves
- Plumbing or HVAC office experience is strongly preferred.
- ServiceTitan experience is strongly preferred.
- Experience with Housecall Pro, Jobber, FieldEdge, or similar software is helpful.
Responsibilities
- Manage the daily plumbing and HVAC service schedule.
- Dispatch technicians based on skill level, location, urgency, job type, and opportunity.
- Keep technicians moving efficiently throughout the day.
- Adjust the schedule when jobs run long, cancel, or change.
- Fill schedule gaps and help keep the schedule board full.
- Communicate clearly with customers, technicians, and managers.
- Coordinate return visits, parts, estimates, and follow-up work.
- Keep ServiceTitan updated with accurate customer and job information.
- Classify calls correctly so the right technician is sent to the right job.
- Help set clear payment and service expectations with customers.
- Stay calm and maintain control when the day gets busy.
Benefits
- 401(k)
- 401(k) matching
- Performance-based bonus
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
