Plumbing Service Dispatcher

Victory Plumbing Savannah GA • Savannah, GA

9d

About The Position

Victory Plumbing, a locally owned, family-operated plumbing company serving Savannah, Pooler, Richmond Hill, and Garden City, is seeking an organized, customer-focused dispatcher to manage the daily schedule and serve as the first point of contact for customers. The dispatcher answers calls and books residential and commercial service appointments, manages the dispatch board in ServiceTitan, and coordinates technicians’ assignments. The role includes keeping customers informed about arrival times, delays, and schedule changes; handling emergency and same-day calls, including weekends and after hours; and reviewing work orders for completeness before jobs are closed out.

The position pays $40,000–$55,000 per year based on experience, plus a $15 bonus for each after-hours call booked on nights and weekends. Benefits include company-paid health, dental, and vision coverage, paid holidays, 80 hours of PTO after one year, ongoing training, and room to advance. Employment is contingent on passing a pre-employment drug screen and may require a background check.

Requirements

• Customer service, dispatch, scheduling, or call-center experience.
• Friendly, confident, and calm phone manner, including when speaking with frustrated customers.
• Strong organizational skills and ability to manage changing priorities.
• Strong computer and data-entry skills.
• Availability to work weekends and after hours as needed.
• Must pass a pre-employment drug screen; a background check may also be required.

Nice To Haves

• ServiceTitan experience.
• Background in plumbing, HVAC, or home services.

Responsibilities

• Answer calls and book residential and commercial service appointments.
• Manage the dispatch board in ServiceTitan and send technicians to the appropriate jobs at the right time.
• Keep customers updated on arrival times, delays, and schedule changes.
• Handle emergency and same-day calls, including on weekends and after hours.
• Review work orders for completeness before jobs are closed out.

Benefits

• $40,000–$55,000 per year based on experience.
• $15 bonus for every after-hours call booked on nights and weekends.
• Health, dental, and vision coverage, 100% company-paid.
• Paid holidays.
• 80 hours of PTO after one year.
• Ongoing training and room to advance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed