Service Dispatcher

VanDerBosch Plumbing • Chicago, IL

22h

About The Position

VanDerBosch Plumbing Inc. is seeking an organized, highly communicative Plumbing & Sewer Service Dispatcher with at least 3 years of verifiable dispatch experience in the plumbing or sewer service industry. The role manages daily field schedules, routes technicians across Chicago and surrounding areas, handles incoming customer service calls, and supports efficient technician utilization and customer satisfaction.

The dispatcher coordinates plumbing, sewer cleaning, and excavation technicians for service calls, emergency requests, and planned projects. They use dispatch software to prioritize and route calls, communicate with technicians and customers, monitor job progress, and coordinate job details and follow-up needs with field staff and service management.

Requirements

• At least 3 years of dispatching experience specifically in the plumbing, sewer, or HVAC trade.
• Familiarity with trade dispatching software, such as ServiceTitan or Housecall Pro.
• Thorough geographical knowledge of Chicago and surrounding suburbs.
• Exceptional phone etiquette, active listening, and clear communication under pressure.
• Strong multitasking and conflict-resolution abilities to manage schedule changes.

Nice To Haves

• Experience handling heavy service volumes and mastery of ServiceTitan for consideration at the senior or lead dispatcher pay level.

Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls, emergency requests, and planned projects.
• Prioritize and route daily service calls using dispatch software to reduce drive times and improve field efficiency across Chicago and surrounding areas.
• Serve as the primary point of contact for field technicians, assisting with routing changes, job delays, parts coordination, and emergency escalations.
• Receive customer calls, answer service inquiries, collect job details, and set expectations for service arrival times.
• Track technician locations, job progress, and status updates throughout the day in real time.
• Debrief technicians after job completion to verify job notes, invoice details, and follow-up requirements.
• Communicate with service management and dispatch team members to optimize workflow and resolve scheduling conflicts.

Benefits

• Monthly profit sharing based on company performance
• Health, dental, and vision insurance options
• 401(k) plan with company matching
• Paid time off (PTO) and paid holidays
• Paid trade software training and career advancement opportunities
• Stable, year-round employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed