Service Dispatcher
About The Position
VanDerBosch Plumbing Inc. is seeking an organized, highly communicative Plumbing & Sewer Service Dispatcher with at least three years of verifiable dispatch experience in the plumbing or sewer service industry. The dispatcher manages daily field schedules, routes technicians across Chicago and surrounding areas, handles incoming customer service calls, and helps ensure effective technician utilization and customer satisfaction. The role includes coordinating plumbing, sewer cleaning, and excavation technicians for service calls, emergency requests, and planned projects; tracking technician locations and job progress; supporting field staff with schedule changes and escalations; and communicating with customers, service management, and dispatch colleagues. Dispatch software is used to prioritize calls and improve routing efficiency.
Requirements
- At least 3 years of dispatching experience specifically in the plumbing, sewer, or HVAC trade.
- Familiarity with trade dispatching software, such as ServiceTitan or Housecall Pro.
- Thorough geographical knowledge of Chicago and surrounding suburbs.
- Exceptional phone etiquette, active listening, and clear communication under pressure.
- Strong multitasking and conflict-resolution abilities to manage schedule changes.
Nice To Haves
- Heavy-volume dispatch experience and mastery of ServiceTitan for the senior or lead dispatcher pay tier.
Responsibilities
- Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls, emergency requests, and planned projects.
- Prioritize and route daily service calls using dispatch software to minimize drive times and improve field efficiency across Chicago and surrounding areas.
- Serve as the primary point of contact for field technicians and assist with routing changes, job delays, parts coordination, and emergency escalations.
- Receive customer calls, answer service inquiries, collect job details, and set expectations for service arrival times.
- Track technician locations, job progress, and status updates throughout the day in real time.
- Debrief technicians after job completion to verify job notes, invoice details, and follow-up requirements.
- Communicate with service management and dispatch team members to optimize workflow and resolve scheduling conflicts.
Benefits
- Monthly profit sharing based on company performance.
- Health, dental, and vision insurance options.
- 401(k) plan with company matching.
- Paid time off (PTO) and paid holidays.
- Paid trade software training and career advancement opportunities.
- Stable, year-round employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
