Service Dispatcher

Dead River Company • Bristol, NH

4d • $20 - $30

About The Position

The Service Dispatcher supports customer service and field operations by coordinating schedules, communicating with technicians, and helping ensure customers receive timely, professional service. The role handles incoming service calls, schedules service and maintenance work, manages service contracts, processes service-related billing, and supports inventory tracking. It also coordinates gas check programs and responds to customer concerns, escalating complex issues as needed. The position suits an organized, communicative, and solution-focused person who can multitask in a fast-paced environment and work overtime when business demands require it. The company is Dead River Company, an energy provider that emphasizes integrity, caring, excellence, customer service, and employee growth.

Requirements

• High school diploma or equivalent preferred.
• Customer service, dispatching, scheduling, or administrative experience is a plus; the company is willing to train the right candidate.
• Experience working with service operations, inventory, or billing is helpful.
• Knowledge of petroleum products, heating equipment, or service industries is beneficial but not required.
• Highly organized and detail-oriented.
• Excellent communication and listening skills.
• Able to multitask and prioritize competing demands.
• Dependable and accountable.
• Comfortable using computer systems and office technology.
• Analytical and solution-focused.
• Professional, courteous, and team-oriented.
• Able to remain calm and effective in a dynamic, fast-paced environment.
• Flexible to work overtime when business demands require it.

Nice To Haves

• Customer service, dispatching, scheduling, or administrative experience.
• Experience working with service operations, inventory, or billing.
• Knowledge of petroleum products, heating equipment, or service industries.

Responsibilities

• Answer incoming service calls professionally, empathetically, and with a customer-first attitude.
• Schedule service calls, preventive maintenance, tune-ups, and annual service contract work.
• Coordinate technician schedules and efficiently dispatch field personnel.
• Communicate with technicians throughout the day about job assignments, updates, and customer needs.
• Process service-related billing, parts usage, labor entries, and invoicing.
• Reconcile technician billable and non-billable hours.
• Manage service contracts, including setup, renewals, scheduling, and terminations.
• Track parts usage accurately and assist with vehicle restocking to support inventory control.
• Coordinate gas check programs by contacting customers, explaining services, and scheduling appointments.
• Resolve customer concerns and escalate complex issues when necessary.

Benefits

• Health insurance, with premiums as low as $6.41 for full-time employees.
• Dental insurance.
• Vision insurance.
• Company-provided life insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) plan with company match.
• Paid time off.
• Paid holidays.
• Tuition assistance for employees.
• Scholarships available for employees' children.
• Discounts on company products and services.
• Opportunities for career growth throughout the company's footprint.
• Paid weekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED