Service Dispatcher

Milton CAT • Milford, MA

12d • $70,000 - $75,000

About The Position

Milton CAT is seeking a highly organized, customer-focused Service Dispatcher to support the daily operations of its Service Department. The Service Dispatcher is the primary coordination point between customers, technicians, and internal teams, ensuring repairs, maintenance, and service requests are scheduled, communicated, and completed efficiently. The role suits someone who thrives in a fast-paced environment, enjoys solving problems and balancing competing priorities, and delivers exceptional customer service. Successful candidates are process-oriented, detail-driven, and motivated to contribute to a high-performing service operation. The position offers opportunities for professional growth and advancement within the Service department.

Requirements

• High school diploma or equivalent.
• Previous experience in dispatching, service coordination, customer service, operations, logistics, or a related field.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Ability to perform effectively in a fast-paced, customer-focused environment.
• Must apply online; mailed, emailed, or hand-delivered resumes will not be considered.
• A background check and drug test are required as part of the pre-employment process.

Nice To Haves

• Experience within heavy equipment, construction equipment, fleet, trucking, industrial, power generation, or service operations environments.
• Previous dispatching or service department experience.
• Experience using ERP, scheduling, service management, or work order systems.
• Associate's or Bachelor's degree.

Responsibilities

• Coordinate customer service requests by scheduling repairs, maintenance, inspections, and emergency service, while maintaining clear communication throughout the service process.
• Schedule, route, and dispatch technicians based on customer needs, technician availability, skillset, location, and workload to maximize efficiency and service responsiveness.
• Monitor work progress and adjust schedules as needed to meet customer commitments.
• Manage service work orders from initiation through completion, ensuring labor, service reports, warranty information, invoicing requirements, and customer documentation are completed accurately and on time.
• Partner with Product Support, Parts, Sales, Credit, and other internal teams to resolve issues, support customer needs, maintain workflow visibility, and contribute to operational excellence.
• Perform similar duties assigned by a supervisor as business needs require.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED