Service Dispatcher

Hunter Recruitment Advisors • Chicago, IL

1d

About The Position

VanDerBosch Plumbing Inc. is seeking an organized, highly communicative Plumbing & Sewer Service Dispatcher with at least 3 years of verifiable dispatch experience in the plumbing or sewer service industry. The position manages daily field schedules, routes technicians across the Chicago area, handles incoming customer service calls, and supports technician utilization and customer satisfaction.

Requirements

• At least 3 years of dispatching experience specifically in the plumbing, sewer, or HVAC trade.
• Familiarity with trade dispatching software, such as ServiceTitan or Housecall Pro.
• Thorough geographical knowledge of Chicago and surrounding suburbs.
• Exceptional phone etiquette, active listening, and clear communication under pressure.
• Strong multitasking and conflict-resolution abilities to manage schedule changes on the fly.

Nice To Haves

• Heavy-volume dispatch experience and mastery of ServiceTitan for senior or lead dispatcher positions.

Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls, emergency requests, and planned projects.
• Prioritize and route daily service calls using dispatch software to minimize drive times and maximize field efficiency across Chicago and surrounding areas.
• Serve as the primary point of contact for field technicians, assisting with routing changes, job delays, parts coordination, and emergency escalations.
• Receive incoming customer calls, answer service inquiries, collect relevant job details, and set clear expectations for service arrival times.
• Track technician locations, job progress, and status updates throughout the day in real time.
• Debrief field technicians upon job completion to verify accurate job notes, invoice details, and follow-up requirements.
• Maintain clear communication with service management and dispatch team members to optimize workflow and resolve scheduling conflicts.

Benefits

• Monthly profit sharing based on company performance.
• Health, dental, and vision insurance options.
• 401(k) plan with company matching.
• Paid time off and paid holidays.
• Paid trade software training and career advancement opportunities.
• Stable, year-round employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed