Customer Service Supervisor/Human Resources Recruitment Coordinator

BrightSpring Health Services•Rabun Gap, GA

11d

About The Position

The Customer Service Supervisor/HR Designee coordinates quality care and customer service for clients by assigning appropriate staff, scheduling services, identifying problems, and resolving them to support optimal outcomes. The role also supports the local branch’s employee recruitment, screening, hiring, record keeping, and compliance, performing administrative duties related to recruiting, onboarding, training, and HR file compliance. The position is based at the office in Rabun, Georgia, and may require minimal travel. All Ways Caring HomeCare provides individualized care and support to help people remain at home while maintaining dignity, privacy, and independence. Its services include personal care and homemaking, professional nursing, older adult care management, Alzheimer’s and dementia care, respite care, and other programs.

Requirements

High school diploma or GED.
At least two years of community service, client service, or staffing experience.
At least two years of general office and computer experience, including Microsoft O365, scheduling, and HRIT.
Ability to make decisions quickly and manage confidential information.
Strong customer service skills and experience working with the public in a friendly and professional manner.
General knowledge of employment laws, human resources processes and procedures, data entry, and client support services.

Nice To Haves

Some college coursework or an associate degree.
One to two years of human resources experience with high-volume recruiting.
One to two years of supervisory experience.
Prior experience delivering services to elderly, disabled, or developmentally disabled people.

Responsibilities

Understand and ensure adherence to each client’s agreed plan of care.
Facilitate communication among clients and their circle of care, including family members, designated representatives, guardians, community partners, and related agencies.
Monitor and escalate changes in a client’s plan of care, services, or condition.
Ensure proper documentation and record keeping for agency payers.
Coordinate schedules to ensure adequate staffing and process completed visits for billing and payment.
Provide consultation and training to direct care staff as needed to support quality care and service.
Support employee recruitment, hiring, performance, retention, and compliance.
Process and review employment applications in the applicant tracking system to evaluate applicant qualifications or eligibility within identified timelines.
Coordinate or support new-hire onboarding and employee exit meetings.
Maintain data and files, including day-to-day data entry and employee data maintenance in the HRIS.
Coordinate Personnel Action Forms for assigned service sites.
Ensure compliance with federal, state, and local employment laws and regulations.
Monitor ongoing file compliance and ensure certifications and training are current and recorded in the appropriate tracker.
Perform other duties as assigned.