Customer Service Supervisor/Human Resources Recruitment Coordinator
About The Position
The Customer Service Supervisor/Human Resources Recruitment Coordinator coordinates quality care and customer service for clients by matching them with appropriate staff, scheduling services, identifying problems, and helping resolve issues to support optimal outcomes. The role serves as a liaison among clients, their families and representatives, community partners, and related agencies, and monitors changes in client needs, services, or condition. The position also supports the local branch’s human resources activities, including recruitment, application review, hiring, onboarding, training, employee records, and compliance. It coordinates staffing schedules and visit processing, maintains accurate documentation and employee data, and provides consultation or training to direct care staff as needed. The role is based in the company’s office in Rabun, Georgia, and may require minimal travel.
Requirements
- High school diploma or GED.
- Two or more years of community service, client service, or staffing experience.
- Two or more years of general office and computer experience, such as Microsoft O365, scheduling, or HRIT.
- Ability to make decisions quickly and manage confidential information.
- Excellent customer service skills and experience working with the public in a friendly and professional manner.
- General knowledge of employment laws, human resources processes and procedures, data entry, and client support services.
Nice To Haves
- Some college coursework or an associate degree.
- One to two years of human resources experience with high-volume recruiting.
- One to two years of experience in a supervisory role.
- Prior experience delivering services to elderly, disabled, or developmentally disabled people.
Responsibilities
- Understand and ensure adherence to the agreed plan of care for each client in the assigned caseload.
- Facilitate communication and serve as a liaison among clients, families, assigned representatives, guardians, community partners, and related agencies.
- Monitor and escalate changes in a client’s plan of care, services, or condition.
- Ensure proper documentation and record-keeping for agency payers.
- Coordinate schedules to ensure adequate staffing and process completed visits for billing and payment.
- Provide consultation and training to direct care staff as needed to ensure quality care and service.
- Provide HR support in employee recruitment, hiring, performance, retention, and compliance.
- Process and review employment applications in the applicant tracking system to evaluate applicants’ qualifications or eligibility within the identified timeline.
- Coordinate or support new-hire onboarding and employee exit meetings.
- Assist with data management and file maintenance, including day-to-day data entry and employee data maintenance in the HRIS.
- Coordinate Personnel Action Forms for assigned service sites.
- Ensure compliance with federal, state, and local employment laws and regulations.
- Monitor employee file compliance and ensure certifications and trainings are current and documented in the appropriate tracker.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
