Hospitality Customer Coordinator – Hotel Reservations (Remote)

Destination Careers•New York, NY

2d•Remote

About The Position

Destination Knot, a professional travel planning company, is seeking friendly, detail-oriented Hospitality Customer Service Representatives to assist clients with hotel reservations. In this fully remote role, you will help clients select, book, and manage hotel stays, aiming to make their travel plans seamless and stress-free. The position is suited to people who enjoy working with clients, communicate effectively, and value flexibility in their work environment. The company offers a flexible remote work environment, comprehensive training, access to industry tools and booking systems, a supportive team culture and mentorship, performance-based income-earning possibilities, exclusive travel discounts and perks, and opportunities for personal and professional growth. The listed pay range is $45,000–$65,000 a year.

Requirements

Strong communication and customer service skills.
Friendly, professional demeanor and attention to detail.
Ability to work independently and manage multiple tasks.
Basic computer proficiency and a reliable internet connection.
Interest in hospitality, travel, and creating memorable guest experiences.

Nice To Haves

Previous experience in customer service, hospitality, or reservations is a plus but is not required.

Responsibilities

Communicate with clients to understand their hotel needs, preferences, and budgets.
Provide accurate information about hotel options, pricing, and amenities.
Assist clients with making and managing reservations.
Maintain accurate records of client interactions and bookings.
Respond promptly and professionally to inquiries via phone, email, or online platforms.
Collaborate with team members to ensure client satisfaction.
Stay current on travel trends, hotel offerings, and industry updates.