Hospitality Customer Service – Hotel Reservations Remote

Destination Careers•New York, NY

6d•$45,000 - $65,000•Remote

About The Position

We are a professional travel planning company focused on creating exceptional travel experiences for clients around the globe. The company specializes in hotel accommodations, cruises, all-inclusive resorts, and group travel, emphasizing customer service and attention to detail. The Hospitality Customer Service Representative assists clients with selecting, booking, and managing hotel stays in a fully remote role. The position is suited to people who enjoy working with clients, communicate effectively, and value flexibility in their work environment.

Requirements

Strong communication and customer service skills.
Friendly, professional demeanor and attention to detail.
Ability to work independently and manage multiple tasks.
Basic computer proficiency and a reliable internet connection.
Interest in hospitality, travel, and creating memorable guest experiences.

Nice To Haves

Previous experience in customer service, hospitality, or reservations is a plus but is not required.

Responsibilities

Communicate with clients to understand their hotel needs, preferences, and budgets.
Provide accurate information about hotel options, pricing, and amenities.
Assist clients with making and managing reservations.
Maintain accurate records of client interactions and bookings.
Respond promptly and professionally to inquiries by phone, email, or online platforms.
Collaborate with team members to support client satisfaction.
Stay current on travel trends, hotel offerings, and industry updates.