Service Coordinator

Alliance For Workforce Development • Grass Valley, CA

10d • Onsite

About The Position

Alliance for Workforce Development, Inc. (AFWD) is hiring a Service Coordinator to provide clerical, administrative, and customer support to its workforce development teams. The position supports federally and state-funded programs and helps connect job seekers and employers through America’s Job Centers of California (AJCC). Under the direction of the Business Services Manager, the Service Coordinator supports AFWD’s Business Services Team and works with departments across the organization. The role involves preparing and maintaining program files, tracking information in databases and management information systems, and ensuring documentation is accurate, complete, and retained in accordance with applicable program requirements.

The Service Coordinator assists customers with outreach, orientations, intake, eligibility information, scheduling, interviews, referrals, and AJCC services. The role also supports employer services and events, processes reimbursement requests, prepares job-related materials, follows up with employers and program participants, and produces program reports. The position requires current knowledge of AFWD programs, policies, WIOA eligibility requirements, partner organizations, and available community resources.

Work is normally performed in an office setting, with travel out of town for training, meetings, and on-site program assistance. Overnight travel may be required with notice. The position requires use of office and computer equipment, a valid California driver’s license and good driving record, and the ability to lift up to 25 pounds. A Department of Justice background check consistent with working with youth is required. Compensation is $20.00–$22.08 per hour; the role is non-exempt.

Requirements

• High school diploma or equivalent.
• Two years of clerical or related college-level study, or two years of clerical and administrative assistant experience.
• Valid California Driver’s License and good driving record.
• Satisfactory completion of a Department of Justice background check consistent with working with youth.
• Ability to travel out of town for training, meetings, and on-site program assistance; overnight travel may be required with notice.
• Ability to operate a motor vehicle or arrange transportation to accomplish job duties.
• Ability to use a personal computer and word-processing, spreadsheet, database (Access), and presentation graphics software.
• Accurately type 35 words per minute.
• Ability to use office equipment, including fax, multi-line telephone, copy machine, binding machine, 10-key calculator, audio-visual equipment, shredder, and answering machine.
• Ability to communicate effectively and interpret verbal, written, and visual information and follow instructions.
• Ability to lift up to 25 pounds to waist height and perform required reaching, standing, walking, handling, writing or keyboarding, and other movements, with or without reasonable accommodation.
• Ability to meet deadlines and produce accurate work under pressure in a fast-paced environment.
• Ability to maintain confidentiality and professionalism.
• Maintain a professional appearance consistent with middle-level professionals and business clients.

Responsibilities

• Provide clerical support for AFWD’s Business Services Team.
• Assist with processing reimbursement requests according to customer contract terms and collect supporting documentation.
• Update client file documents and maintain accurate client forms in coordination with Program Managers.
• Assist with Business Services events and engagement.
• Create or draft job orders, job wall materials, hot job and job lead packets, and follow up with employers.
• Greet and assist customers with self-service and core services, and refer them to appropriate services, agencies, and community resources.
• Answer and direct calls using a multi-line telephone, providing timely and professional customer service.
• Provide outreach and orientation to people applying for program participation, including sharing information about eligibility for programs and services under applicable funding titles and workshops.
• Coordinate communications and schedule interviews with potential program clients as needed.
• Provide assistance to the Business Services Team and, when assigned, to Career Center Advisors, AFWD Director-level staff, or the Executive Director.
• Provide backup to the Workforce Center.
• Collect Management Information System (MIS) and other program data, ensure MIS accuracy, and produce reports.
• Maintain integrated job-ready candidate pools, employer databases, and other applicable tracking systems.
• Assist with program follow-ups.
• Maintain knowledge of AFWD policies, programs, operations, partner programs, and public resources to facilitate initial client referrals.
• Maintain knowledge of program requirements, including WIOA eligibility rules, and apply that knowledge to program implementation and execution.
• Coordinate activities with management and balance external and internal customer service responsibilities using effective time management, organization, and prioritization.
• Travel as required, including overnight travel with notice, and operate a motor vehicle or arrange transportation to perform duties.
• Maintain confidentiality, professionalism, attendance, punctuality, and accurate work while meeting deadlines in a fast-paced environment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Retirement benefits.
• Many paid holidays, including 18 holidays per year, with Christmas Eve through New Year’s included.
• Vacation and sick leave.
• Opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED