Customer Service Coordinator
About The Position
CRST is hiring a Customer Service Coordinator to support Whirlpool customers and installers at an onsite location in McDonough, Georgia. The coordinator is the first point of contact for customer inquiries, handles service scheduling and order updates, resolves issues, and ensures escalations are addressed within service-level agreement (SLA) timelines. The role requires logistics customer service experience and close communication with customers, Whirlpool, CRST service teams, and internal departments. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The stated pay range is $18.00–$19.00 per hour; final compensation depends on factors including relevant experience, skills, and location. Additional compensation may include overtime or discretionary incentives, as applicable.
Requirements
- High school diploma or GED.
- Proven experience in logistics customer service in transportation, distribution, or a related industry.
- Strong verbal and written communication skills.
- Proficiency in data entry and customer management systems.
Nice To Haves
- Experience supporting a large national client, such as Whirlpool or a similar company, in logistics or service coordination.
- Skill in handling escalations and conflict resolution in high-pressure environments.
Responsibilities
- Answer inbound calls from Whirlpool customers and provide timely information and support.
- Call customers with service time windows and make follow-up calls, including 5 Star Survey reminders.
- Receive warm leads and process product sales quickly and accurately.
- Record, track, and escalate issues to Whirlpool and CRST managers when necessary.
- Manage service orders, upload documentation, and accurately update Whirlpool systems.
- Track installer escalations and provide updates to supervisors and managers.
- Perform daily inventory scans, service order updates, and paperwork completion.
- Resolve Whirlpool escalations within SLA timelines.
- Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to support clear communication and resolution.
Benefits
- Medical, dental, and vision coverage.
- Prescription drug and telemedicine services.
- Company-paid life and disability insurance.
- Retirement savings with company match.
- Paid time off and holidays.
- Parental leave.
- Additional voluntary benefits and employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
