Readiness Coordinator- PA Work Management - Waynesboro Service Center

FirstEnergy • Waynesboro, PA

9d • Onsite

About The Position

The Readiness Coordinator supports Distribution Line Operations Management by pre-inspecting jobs to confirm overall readiness and identifying and minimizing safety exposures in the field. The role helps supervision plan and schedule work, manage work queues and resources, establish work commitments, and coordinate job start and completion dates. It visits job sites, uses readiness checklists, gathers field information, and communicates readiness before dispatch. The position also supports safe work execution, customer and stakeholder communication, reporting, process improvement, claims resolution, and storm restoration. It may provide backup to a Planner/Scheduler or support or act as the call duty Supervisor. Travel to off-site locations, FirstEnergy facilities, training facilities, and customer sites may be requested.

The position is with FirstEnergy Pennsylvania Electric Company in Waynesboro, Pennsylvania. It is classified as non-exempt and is safety-sensitive.

Requirements

• Bachelor’s degree in Engineering Technology or a related discipline and 1–2 years of related work experience; alternatively, at least 3 years of related work experience without a bachelor’s degree.
• Related experience includes knowledge of construction and maintenance practices, procedures, work methods, materials, equipment, and tools used to determine resources for construction and maintenance activities.
• Current knowledge of the National Electric Safety Code (NESC) and National Electric Code (NEC).
• Current knowledge of the Customer Guide for Electric Service (CGES).
• Understanding of the Company’s Accident Prevention Handbook and Manual of Operations and their practical workplace application.
• Ability to interpret work requests, engineering drawings, schematics, equipment instruction manuals, and procedures to develop accurate work plans.
• Working knowledge of equipment purpose, function, and operating characteristics; distribution design; and residential, commercial, and utility electrical distribution systems.
• Working knowledge of construction methods, maintenance and service practices, standards, and procedures.
• Ability to understand and effectively apply legal and regulatory requirements as appropriate.
• Ability to develop, collect, organize, and analyze information from varied sources to prepare reports and provide backlog and productivity information.
• Professionalism and ability to work with engineering and management personnel and cooperatively and courteously with customers, contractors, and the public.
• Ability to maintain strong working relationships at all levels.
• Self-motivation and ability to multitask while managing competing priorities.
• Ability to provide quality internal and external customer service.
• Solid verbal and written communication skills.
• Experience with PC applications including Microsoft Office (Word, Excel, Access, and PowerPoint) and Outlook, as well as knowledge of SAP, GIS, CREWS, Click, Power On, CAD/AutoCAD, and Energy Delivery Outage Application.
• Experience with database query tools such as Hyperion/BRIO, Business Explorer Analyzer (BEX), or Cognos.
• Must possess a valid driver’s license; vehicle requirements are to be determined.
• For Level III: Bachelor’s degree in Engineering Technology or a related discipline plus 2–4 years of related experience, or at least 5 years of related experience in lieu of a bachelor’s degree.
• For Level IV: Bachelor’s degree in Engineering Technology or a related discipline plus 4–6 years of related experience; or an associate’s degree in Engineering Technology or a related discipline plus at least 7 years of related experience; or a high school diploma/GED plus at least 10 years of related experience.

Responsibilities

• Demonstrate and direct a solid commitment to all aspects of safety.
• Support supervision with planning and scheduling, work-queue management, staffing, equipment, materials, tools, switching orders, permits, work-package instructions, and planned-outage notifications.
• Assist supervision in establishing work commitment dates and expedite delivery when necessary or practical.
• Visit job sites to determine readiness and communicate status before dispatch; use the job-readiness checklist to confirm jobs can be executed.
• Apply the Accident Prevention Handbook, motor-vehicle safety practices, and critical-control checklists to identify exposures and support safe work execution and job-site safety.
• Support storm restoration efforts, including the ability to be MOP trained, and identify and mitigate safety exposures for employees, the public, and oneself.
• Ensure jobs are ready after release from design and communicate as needed with customers, property owners, architects, and engineers.
• Respond to internal and external customer inquiries about construction and maintenance activities.
• Coordinate work-request activities with the planner/scheduler to establish job start and completion dates.
• Conduct field investigations to gather execution information, including terrain, buildings, equipment clearances, and obstacles.
• Perform pre-work-request assessments to support resource utilization and reconcile differences between design and construction.
• Ensure underground utility locates are completed, including OUPS, PA ONE CALL, and MISO Utility Tickets.
• Assist with claims resolutions.
• Manage time and priorities and update management on work in progress, backlog, productivity, and other applicable status information.
• Research issues, develop alternatives and solutions, anticipate needs, and recommend or implement work-process improvements.
• Provide technical reports and metrics to management, interpret report analysis, and prepare recommendations to support compliance with company practices and procedures.
• Follow existing processes and improvement practices to develop and support documentation, communication, and training.
• Discuss upcoming work with Line Supervisors, including special needs, equipment, vehicles, flaggers, and prints when necessary.
• Assist during emergencies and storm-related activities and travel to off-site locations, FirstEnergy offices, training facilities, and customer sites when requested.
• Attend required regulatory training.
• Provide backup or support to the Planner/Scheduler position as necessary.
• Provide support for or act as the call duty Supervisor when required.

Benefits

• Competitive pay plus incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical, prescription drug, dental, vision, and life insurance programs
• Skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level