Readiness Coordinator- PA Work Management - Waynesboro Service Center

FirstEnergy • Waynesboro, PA

8d • Onsite

About The Position

This position with FirstEnergy Pennsylvania Electric Company supports Distribution Line Operations Management by inspecting jobs before dispatch to confirm readiness and identify or reduce field safety exposures. The coordinator supports supervisors through planning and scheduling, work-queue and resource coordination, work-package preparation, and customer and stakeholder communication. The role may also provide backup support to Planner/Scheduler and, when needed, support or act as the call duty Supervisor. It is classified as non-exempt and is safety sensitive.

The position requires field investigations and visits to assess work conditions, resources, potential obstacles, utility locates, and differences between design and construction. The coordinator uses job-readiness and critical-control checklists, interprets technical and regulatory materials, prepares status reports and recommendations, and contributes to process documentation, training, and improvements. Emergency and storm restoration support may involve travel to off-site locations, FirstEnergy offices, training facilities, or customer sites.

Requirements

• Bachelor’s degree in Engineering Technology or a related discipline and 1–2 years of related work experience; alternatively, at least 3 years of related work experience without a bachelor’s degree.
• Related experience must include knowledge of construction and maintenance practices, procedures, work methods, materials, equipment, and tools used to determine resources required for construction and maintenance work.
• Current knowledge of the National Electric Safety Code (NESC) and National Electric Code (NEC).
• Current knowledge of the Customer Guide for Electric Service (CGES).
• Ability to understand the Company’s Accident Prevention Handbook and Manual of Operations and apply them in the workplace.
• Ability to interpret work requests, engineering drawings, schematics, equipment instruction manuals, and procedures to develop accurate work plans.
• Working knowledge of equipment purpose, function, and operating characteristics; distribution design; and residential, commercial, and utility electrical distribution systems.
• Working knowledge of construction methods, maintenance and service practices, standards, and procedures.
• Ability to understand and apply legal and regulatory requirements as appropriate.
• Ability to develop, collect, organize, and analyze information from varied sources and prepare reports on backlog and productivity.
• Professionalism and ability to work with engineering and management personnel and cooperatively with customers, contractors, and the public.
• Ability to maintain strong working relationships at all levels, self-motivate, and manage multiple competing priorities.
• Ability to provide quality internal and external customer service and communicate effectively verbally and in writing.
• Experience with Microsoft Office applications, including Word, Excel, Access, and PowerPoint, and Outlook.
• Knowledge of SAP, GIS, CREWS, Click, Power On, CAD/AutoCAD, and the Energy Delivery Outage Application.
• Experience with database query tools such as Hyperion/BRIO, Business Explorer Analyzer (BEX), or Cognos.
• Must possess a valid driver’s license; vehicle requirements are to be determined.
• For Level III: bachelor’s degree in Engineering Technology or a related discipline plus 2–4 years of related work experience, or at least 5 years of related work experience without a bachelor’s degree.
• For Level IV: bachelor’s degree in Engineering Technology or a related discipline plus 4–6 years of related work experience; or associate degree in Engineering Technology or a related discipline plus at least 7 years of related work experience; or high school diploma/GED plus at least 10 years of related work experience.

Responsibilities

• Demonstrate and direct commitment to all aspects of safety, identify and mitigate exposures for employees, the public, and self, and apply safe work practices.
• Support supervision with planning and scheduling, managing work queues, staffing, equipment, materials, tools, switching orders, permits, work instructions, and planned outage notifications.
• Assist supervisors in establishing work commitment dates and expedite delivery when appropriate.
• Visit job sites before dispatch, determine readiness, communicate readiness status, and use job-readiness checklists to verify work can be executed.
• Use critical-control checklists and applicable safety procedures, including motor vehicle safety requirements.
• Support storm restoration and emergency activities, including the ability to be MOP trained.
• After design release, confirm job readiness and communicate as needed with customers, property owners, architects, engineers, and other stakeholders.
• Respond to internal and external inquiries about construction and maintenance activities.
• Coordinate work requests with the planner scheduler to establish start and completion dates.
• Conduct field investigations and pre-work-request assessments to identify terrain, buildings, equipment clearances, obstacles, resource needs, and differences between design and construction.
• Ensure underground utility locates are completed, including OUPS, PA ONE CALL, and MISO Utility Tickets.
• Assist with claims resolutions.
• Manage time and priorities and update management on work in progress, backlog, section productivity, and other applicable status information.
• Research issues, develop alternatives and solutions, recommend work-process improvements, and take ownership of solutions.
• Provide technical reports and metrics, analyze reports, and prepare recommendations to support compliance with company practices and procedures.
• Support process documentation, communications, and training.
• Discuss work plans and special requirements with Line Supervisors, including equipment, vehicles, flaggers, and prints when necessary.
• Attend required regulatory training.
• Provide backup or support to the Planner/Scheduler position as needed.
• Provide support for, or act as, the call duty Supervisor when required.
• Travel to off-site locations, FirstEnergy offices, training facilities, and customer sites when requested.

Benefits

• Competitive pay and incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Life insurance
• Skills development training
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level