Work Management Coordinator

KCI Technologies•Tampa, FL

About The Position

The Work Management Coordinator provides knowledge base tool support across Power Distribution. The role maintains, organizes, and updates content; manages user system access; and works with internal stakeholders to keep information accurate, current, and accessible. It requires strong communication and organizational skills, knowledge of computer systems, and the ability to work efficiently with KCI and client tools. The position primarily involves working in an office environment and does not progress into the Designer or Task Coordinator hierarchies.

Requirements

High school diploma or equivalent and a minimum of three years of relevant work experience.
Effective written and verbal communication and interpersonal skills.
Proficiency in computer-based work management systems.
Ability to collaborate effectively in a team environment.
Flexibility and dependability in daily work.
Strong attention to detail and organizational skills.
Excellent customer service skills, including the ability to address internal requests promptly and professionally.
Time-management skills and ability to work in a fast-paced environment.
Valid driver's license.

Nice To Haves

Associate’s degree.

Responsibilities

Coordinate the review, updating, publishing, and archiving of guides, templates, user instructions, and other resources according to established standards.
Flag outdated, duplicate, or incomplete resource material and assist with updating it.
Apply consistent formatting, tagging, and naming conventions so content is easy to search.
Organize and maintain the knowledge base tool structure, categories, and navigation.
Identify opportunities to improve and support consistent tool execution across multiple teams.
Serve as the primary point of contact for tool-based system questions from internal teams.
Communicate and collaborate with subject matter experts and regional teams to collect, draft, and edit guides, templates, training materials, and other resources.
Assist with setting up user accounts and access for internal system users.
Coordinate with management on technical issues and system errors.
Support testing of new features, processes, and updates before release to ensure business requirements are met.
Support process standardization and continuous improvement initiatives across operational teams and regions.
Support the development, coordination, and implementation of training initiatives, including employee onboarding, system training, and process-related instruction.
Assist with updating training documents and materials.
Perform other duties as assigned.