Supervisor Work Management - Work Management - North NJ Region

FirstEnergy•Summit, NJ

5d•$139,230 - $163,800•Onsite

About The Position

The Supervisor, Work Management provides leadership for an assigned Work Management group within FirstEnergy’s Operational Excellence organization. The supervisor collaborates with the Manager, Work Management Operations to establish and monitor goals, policies, plans, forecasts, and standards; achieve performance, operating, and financial objectives and budgets; and manage resources. The role oversees short- and long-range planning and scheduling, work management functions, clerical work, analysis of results, and implementation of process improvements to maximize the productivity and efficiency of FirstEnergy’s work management system. This onsite position is with Jersey Central Power & Light in the North NJ Region and may be based in Boonton, Dover, Flemington, Newton, Summit, or Washington, New Jersey. The supervisor leads planner/schedulers and clerical staff, supports safe and reliable field operations, oversees work prioritization and scheduling, and supports FirstEnergy’s storm process.

Requirements

Bachelor’s degree in engineering technology or a related discipline and 5 years of related work experience; or an associate degree in engineering technology or a related discipline and 7 years of related work experience; or a high school diploma or equivalent and 8 years of related work experience.
Related work experience includes knowledge of construction and maintenance practices for overhead lines, underground lines, substations, and similar work; associated procedures, work methods, materials, equipment, and tools; and determining resources needed for construction and maintenance activities.
Demonstrated project management experience as both a team leader and a team member.
Ability to lead initiatives and implement change.
Self-motivation and ability to manage competing priorities, provide quality internal and external customer service, and communicate effectively verbally and in writing.
Leadership qualities that support effective guidance, coaching others in decision-making, and facilitating meetings.
Strong analytical skills with a focus on performance-based metrics.
Strong interpersonal skills.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Awareness of the National Electric Safety Code (NESC) and National Electric Code (NEC).
Working knowledge of the purpose, function, and operating characteristics of equipment and systems such as substations, overhead lines, and underground lines, as well as construction methods, maintenance and service practices, standards, and procedures.

Nice To Haves

Extensive knowledge of the WMI application base, such as GIS, CREWS, and SAP, in addition to WMI knowledge.

Responsibilities

Demonstrate and direct commitment to safety, promote Leading with Safety principles, use Safety & Human Performance tools, and strengthen safety throughout assigned Work Management and field operations areas.
Lead planner/schedulers and clerical staff responsible for forecasting, clerical work, short-term planning, and scheduling, ensuring standardized Work Management processes are followed at assigned operations centers.
Supervise the daily activities of planner/schedulers, clerks, readiness coordinators, and administrative support, making decisions guided by policies, procedures, and the business plan to drive continuous improvement.
Supervise prioritization of field operations projects and workload for assigned operations centers.
Oversee a firm two-week plan of operations-center activities and a one-month projection of anticipated activities, providing management with a daily work plan and job contingency strategy.
Supervise long-range planning for assigned operations centers to support effective resource use and completion of high-priority Utility Operations work.
Engage Engineering Services and Operations Leadership teams across assigned operations centers to establish and achieve safe, reliable operations.
Provide oversight to ensure user acceptance and adherence to planning, pre-job inspection, scheduling, and clerical processes.
Lead the development and implementation of scheduling strategies for assigned operations centers.
Lead continuous improvement efforts by leveraging Work Management systems.
Supervise coordination of work requests with customers, contractors, internal entities, and line department sections, including contact outside normal work hours when appropriate, and provide requested status updates.
Supervise calling in underground utility locates, submitting switching requests to the Distribution Control Center, requesting traffic control, and submitting outage requests in the Outage Management Database.
Define, coordinate, and ensure availability of materials, equipment, special tools, and permits needed to establish work commitment dates; take steps to expedite delivery when necessary or practical.
Support the FirstEnergy storm process.