Social Work Supervisor - Care Management

The Jewish Board•New York, NY

4d•$68,000•Onsite

About The Position

The Social Work Supervisor leads the Care Management team and is responsible for day-to-day program operations under the supervision of the Director of Care Management. The supervisor provides onsite oversight to Care Coordinators and Case Assistants (Peer Specialists), as well as consulting Nursing and Psychiatric team members. When needed, the supervisor also performs Care Coordinator duties, including coordinating services for an assigned caseload. Responsibilities may expand as the program evolves. The role combines administrative, clinical, and crisis responsibilities. It includes staff supervision and development, monitoring compliance and service delivery, overseeing billing and quality assurance, supporting admissions and discharges, developing community relationships, providing direct services and care coordination, and coordinating crisis response and 24-hour staff coverage. The work environment is office-based approximately 70% of the time and in members’ homes or other community settings, such as hospitals, clinics, and benefit offices, approximately 30% of the time. The position requires travel within New York City using varied public and private transportation. Travel sites may not be accessible in accordance with the ADA. The role involves routinely sitting (70%), standing (20%), and traveling to and from appointments (10%). The candidate must be able to carry equipment weighing up to approximately 10 pounds and perform significant computer data entry and record keeping.

Requirements

Master’s degree in Social Work, Nursing, Public Health, Counseling Psychology, Psychology, Psychiatric Rehabilitation, Education, Public Administration, or another related social service or health profession.
At least four years of experience providing case or care management services to people with medical, psychiatric, or cognitive disabilities, or comparable experience.
Experience working in interdisciplinary teams.
Experience providing case management or care coordination in a medical or behavioral health environment.
Experience working with people who are chronically ill.
Licensure in a related field of practice, such as LCSW, LMSW, or LMHC.
Intermediate computer proficiency.
Ability to read paper and electronic documents and perform significant data entry in various computer programs.
Manual dexterity and hand-eye coordination sufficient for significant data entry and record keeping.
Ability to travel within New York City and carry equipment weighing up to approximately 10 pounds.
Ability to sit, stand, and travel to and from appointments using varied public and private transportation options.
Excellent verbal and written communication skills and strong customer service skills.
Ability to maintain statistics using various computer programs.

Nice To Haves

Fluency in a second language such as Spanish, Russian, or Creole.
One year of supervisory experience.

Responsibilities

Provide administrative supervision to program staff.
Ensure clinical and administrative compliance across program areas.
Monitor service provision, referrals, and census.
Ensure timely monthly billing; use electronic and manual systems to generate reports and monitor billing.
Conduct and arrange staff training and development, and conduct performance appraisals.
Participate in and oversee admission and discharge processes and decisions.
Develop and improve operations, systems, effectiveness, census, and quality-impact projects and activities.
Conduct and participate in quality assurance activities, including Continuous Performance Improvement, consumer satisfaction surveys, chart reviews, and audits.
Implement new initiatives and program improvement activities.
Monitor and follow up on incidents.
Conduct community outreach, maintain relationships with community service providers, and participate in network and coalition meetings.
Participate in and facilitate meetings.
Assist with interviewing and hiring program staff, and process staff terminations in accordance with organizational policies and procedures.
Schedule and monitor staff attendance and staff and vacation schedules to ensure coverage.
Serve as backup to the Director or Administrative Supervisor and assume responsibility for operations in their absence.
Provide individual supervision to program staff.
Provide direct services to participants as needed.
Help coordinate care for higher-risk cases.
Review and co-sign assessments, plans, and other documentation as required.
Plan and participate in program activities and services.
Facilitate weekly team meetings, briefings, and case conferences.
Ensure quality assessments, risk management, service planning, service reviews, contact notes, and progress notes.
Provide and supervise crisis intervention services.
Ensure crisis intervention incident reporting.
Coordinate staff coverage for the 24-hour coverage system.
Perform Care Coordinator duties as needed, including coordinating services for an assigned caseload.
Perform other administrative, clinical, and assigned duties.