Supervisor, Social Work Care Manager

Summit Health•Atlanta, GA

7d•$85,700 - $105,000

About The Position

VillageMD is seeking a Supervisor, Social Work Care Manager in Atlanta, Georgia, to support its value-based, physician-driven, patient-centered primary care model. The role is structured so that approximately 85% of the time is spent managing a team of Social Work Care Managers and 15% is spent managing a modified panel of high-risk patients. In the patient-care portion of the role, the supervisor collaborates with primary care providers and office staff to identify high-risk patients; manages patients with behavioral health and psychosocial needs; uses motivational interviewing; conducts comprehensive physical and psychosocial risk assessments; communicates care plans and outcomes; and connects patients with community resources. In the supervisory portion, the role supports the Longitudinal Care Management team through communication, case reviews, performance evaluations, orientation and training, feedback, workflow development, utilization management meetings, team meetings, compliance oversight, and monitoring and reporting metrics. The supervisor also works with market and practice leadership to improve workflows and patient care.

Requirements

Master’s degree in social work from an accredited institution.
Licensed Clinical Social Worker (LCSW) credential in the state of practice.
At least 5 years of experience in care management or a related healthcare or behavioral health setting.
A foundation in social work ethics that informs a thoughtful, evidence-based approach.
Experience using a variety of electronic health records, including data capture, data mining, and reporting.
Collaborative communication style and ability to coordinate across departments.
Strengths-based management approach and ability to provide constructive feedback.
Passion for data-driven, high-quality patient care.
Flexibility in an ambiguous and dynamic environment.
Service orientation and a can-do attitude.
Willingness to learn independently and take initiative.
Humility and ability to build trust through communication and follow-through.
Ability to work cohesively with clinical and administrative teams.

Responsibilities

Collaborate with primary care providers and office staff to identify high-risk patients.
Manage a panel of patients with behavioral health and psychosocial needs, independently and in collaboration with registered nurse colleagues.
Use motivational interviewing to support patient engagement and outcomes.
Conduct comprehensive assessments of physical and psychosocial risk factors, identify individual needs, and address barriers.
Communicate assessment findings, care plan goals, interventions, and outcomes to primary care providers, patients, and caregivers in a timely manner.
Maintain working knowledge of community resources and agencies to address patients’ psychosocial needs.
Apply an understanding of population management for high-risk patients and the Triple Aim.
Manage Longitudinal Care Management team members through frequent communication, case reviews, performance evaluations, onsite assistance, and support as needed.
Lead orientation and training for new Longitudinal Care Management staff on role and workflow expectations.
Review team cases for policy and protocol adherence, interdisciplinary collaboration, and utilization trends.
Provide one-on-one feedback on productivity and caseload management.
Work with market leadership to develop and refine workflows and processes based on clinical best practices.
Represent Longitudinal Care Managers at utilization management case review meetings.
Host team meetings for complex case reviews, workflow review, and team building.
Meet with practice leadership, as requested, to explain care management roles, functions, and opportunities to improve patient care.
Ensure team members complete LMS education and annual compliance training.
Monitor metrics and provide qualitative and quantitative data as requested by supervising leadership.
Perform other tasks or duties as defined by the supervising leader.