Social Work Care Manager, MSW

Elderwood • Buffalo, NY

6d • Hybrid

About The Position

Elderwood Independent Practice Association (IPA) is seeking a Social Work Care Manager with an MSW to support members with chronic medical illness or mental health issues. Working in partnership with a Registered Nurse, the Care Manager helps members obtain needed medical, social, educational, psychosocial, financial, and other services, whether or not those services are covered by Elderwood IPA. The role involves direct telephonic and in-person engagement with members and their families, coordinating resources and care, and supporting members as active participants in their healthcare. The position offers a Monday–Friday schedule with hybrid working options. The job description also calls for participation in shared on-call, after-hours coverage with other Elderwood staff.

Requirements

• Master’s degree in social work.
• At least one year of social work experience with at-risk populations in home care, case management, discharge planning, or managed care.
• At least one year of experience working with a frail or elderly population and/or members with chronic illness or behavioral health issues.
• Valid New York State driver’s license, safe driving record, and dependable transportation.
• Must be in good standing with Medicare and Medicaid programs.
• Must be free of communicable disease.

Nice To Haves

• Previous managed care experience within MLTC or working with special-needs populations.
• Bilingual skills.

Responsibilities

• Engage directly by telephone and in person with individuals with chronic medical illness or mental health issues and their families.
• Use assessment tools to determine the needs of members.
• Connect members with community resources beyond the services provided by MLTC to support social determinants of health.
• Interact with members, families, physicians, and other resources to determine appropriate actions to address or support medical needs.
• Review benefits options, research community resources, coordinate services, create or train members in behavioral routines, and enable members to participate actively in their healthcare.
• Document each encounter or routine contact with members, providers, or caregivers in the EMR, and report condition changes to the RN Care Manager that may require intervention.
• Participate in Interdisciplinary Team meetings, Disease Management, Utilization Management, and Quality Improvement activities, and prepare and submit activity reports.
• Coach and educate members and caregivers on healthcare-related issues.
• Provide discharge planning and continuous care management across care settings, and coordinate transition planning.
• Participate in shared on-call, after-hours coverage with other Elderwood staff.

Benefits

• Medical, dental, and vision coverage beginning on the first day of the month following 60 days of employment.
• 401(k) retirement plan with vested employer match up to 4%.
• Free parking and convenient parking.
• Hybrid working options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level