Supervisor, Social Work Care Manager

Summit Health CityMD•Atlanta, GA

About The Position

VillageMD is seeking a Supervisor, Social Work Care Manager in Atlanta, Georgia, to support its physician-led, patient-centered approach to primary care and healthcare transformation. The role is focused primarily on supervising the Longitudinal Care Manager team, with 85% of time dedicated to team management and 15% to managing a modified panel of high-risk patients. The supervisor leads team communication, case reviews, training, performance evaluations, workflow development, and compliance. The role also maintains a limited patient panel, collaborating with primary care providers and office staff to assess and address patients’ behavioral health and psychosocial needs, coordinate care, and connect patients with community resources. This is an exempt position with an annual salary range of $85,700 to $105,000.

Requirements

Master’s degree in social work from an accredited institution.
Licensed Clinical Social Worker (LCSW) license in the state of practice.
At least 5 years of experience in care management or a related healthcare or behavioral health setting.
A foundation in social work ethics that supports a thoughtful, evidence-based approach.
Experience using a variety of electronic health records, including data capture, data mining, and reporting.
Collaborative communication and the ability to coordinate across departments.
Ability to provide constructive feedback and use a strengths-based management style.
Flexibility in an ambiguous and dynamic environment.
Initiative, willingness to learn independently, and a service-oriented, can-do attitude.

Responsibilities

Engage and collaborate with primary care providers and office staff to identify high-risk patients.
Manage a modified panel of patients with behavioral health and psychosocial needs, independently and in collaboration with registered nurse colleagues.
Use motivational interviewing to support patient engagement and outcomes.
Conduct comprehensive assessments of physical and psychosocial risk factors, identify patient needs, and address barriers to care.
Communicate assessment findings, care plan goals, interventions, and outcomes to providers, patients, and caregivers in a timely manner.
Maintain working knowledge of community resources and agencies that can address patients’ psychosocial needs.
Apply population-management principles to high-risk patients and the Triple Aim.
Manage Longitudinal Care Manager team members through frequent communication, case reviews, performance evaluations, onsite assistance, and serving as a resource.
Lead orientation and training for new Longitudinal Care Manager staff on role and workflow expectations.
Review team cases for adherence to policies and protocols, interdisciplinary collaboration, and utilization trends.
Provide individual feedback on productivity and caseload management.
Work with market leadership to develop and refine workflows and processes based on clinical best practices.
Represent Longitudinal Care Managers in established utilization-management case review meetings.
Host team meetings for complex case reviews, workflow review, and team building.
Meet with practice leadership as requested to explain care management roles, functions, and opportunities to improve patient care.
Ensure team members complete LMS education and annual compliance training.
Monitor metrics and provide qualitative and quantitative data as requested by supervising leadership.
Perform other tasks or duties as defined by the supervising leader.