Supervisor Work Management - NJ Work Management - Central NJ Region

FirstEnergy•Old Bridge, NJ

4d•Onsite

About The Position

The Supervisor, Work Management provides leadership for an assigned Work Management group within FirstEnergy’s Operational Excellence organization. This onsite role is with Jersey Central Power & Light in the Central NJ Region and may be based in Berkeley, Cookstown, Freehold, Lakewood, Long Branch, Old Bridge, Point Pleasant, or Union Beach, New Jersey. The supervisor collaborates with the Manager, Work Management Operations to establish and monitor organizational goals, policies, plans, forecasts, standards, performance objectives, operating and financial objectives, budgets, and resource management. The role oversees short- and long-range planning and scheduling, work management functions, clerical activities, analysis of results, and implementation of process improvements to maximize productivity and efficiency in FirstEnergy’s work management system. It leads planner/schedulers and clerical staff, supports safe and reliable operations, and coordinates work with customers, contractors, internal organizations, and field operations. The supervisor also helps ensure that materials, equipment, tools, permits, and other resources are available to meet work commitments and supports the FirstEnergy storm process.

Requirements

Bachelor’s degree in engineering technology or a related discipline and 5 years of related work experience; or an associate degree in engineering technology or a related discipline and 7 years of related work experience; or a high school diploma or equivalent and 8 years of related work experience.
Related experience includes knowledge of construction and maintenance practices, procedures, work methods, materials, equipment, and tools used to determine resources needed for construction and maintenance work activities.
Demonstrated project management experience as both a team leader and team member.
Ability to lead initiatives and implement change.
Self-motivated, able to manage competing priorities, provide quality internal and external customer service, and communicate effectively verbally and in writing.
Leadership qualities to guide others, coach effective decision-making, and facilitate meetings.
Strong analytical skills focused on performance-based metrics.
Strong interpersonal skills.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Awareness of the National Electric Safety Code (NESC) and National Electric Code (NEC).
Working knowledge of the purpose, function, and operating characteristics of equipment and systems such as substations, overhead lines, and underground lines, and of construction methods, maintenance and service practices, standards, and procedures.

Nice To Haves

Extensive knowledge of the WMI application base, including GIS, CREWS, and SAP, in addition to WMI knowledge.

Responsibilities

Demonstrate and direct commitment to safety, promote Leading with Safety principles, use Safety & Human Performance tools, and strengthen safety commitment across assigned Work Management and field operations areas.
Lead planner/schedulers and clerical staff in forecasting, clerical work, short-term planning, and scheduling, ensuring standardized Work Management processes are followed.
Supervise daily activities of planner/schedulers, clerks, readiness coordinators, and administrative support, making decisions guided by policies, procedures, and the business plan to drive continuous improvement.
Supervise prioritization of field operations projects and workload for assigned operations centers.
Oversee a firm two-week plan of operations center activities and a one-month projection of anticipated activities, providing management with a daily work plan and job contingency strategy.
Supervise long-range planning for assigned operations centers to make effective use of resources and complete high-priority Utility Operations work.
Engage Engineering Services and Operations Leadership teams to establish and achieve safe, reliable operations.
Provide oversight of user acceptance and planning, pre-job inspections, scheduling-process adherence, and clerical activities across assigned operations centers.
Lead development and implementation of scheduling strategies for assigned operations centers.
Lead continuous improvement efforts by leveraging Work Management systems.
Supervise coordination of work requests with customers, contractors, internal entities, and line department sections, including contacts outside normal work hours as appropriate, and provide status updates when requested.
Oversee calling in underground utility locates, submitting switching requests to the Distribution Control Center, submitting traffic-control requests, and submitting outage requests in the Outage Management Database.
Define, coordinate, and ensure availability of materials, equipment, special tools, and permits needed to establish work commitment dates; expedite delivery when necessary or practical.
Support the FirstEnergy storm process.