Supervisor Work Management - Work Management - North NJ Region

FirstEnergy • Summit, NJ

4d • Onsite

About The Position

The Supervisor, Work Management provides leadership for an assigned Work Management group within FirstEnergy’s Operational Excellence organization. The role collaborates with the Manager, Work Management Operations to establish and monitor organizational goals, policies, plans, forecasts, standards, performance objectives, operating and financial objectives, budgets, and resource management. It supervises short- and long-range planning and scheduling, work management functions, clerical work, results analysis, and process improvement to maximize productivity and efficiency using FirstEnergy’s work management system. This is an onsite position with Jersey Central Power & Light in the North NJ Region, based in Boonton, Dover, Flemington, Newton, Summit, or Washington, New Jersey.

Requirements

• Bachelor’s degree in engineering technology or a related discipline and 5 years of related work experience; or an associate degree in engineering technology or a related discipline and 7 years of related work experience; or a high school diploma or equivalent and 8 years of related work experience.
• Related work experience must include knowledge of construction and maintenance practices, procedures, work methods, materials, equipment, and tools used to determine resources for construction and maintenance activities.
• Demonstrated project management experience as both a team leader and a team member.
• Ability to lead initiatives and implement change.
• Self-motivated, with the ability to manage competing priorities, provide internal and external customer service, and communicate effectively verbally and in writing.
• Leadership qualities that support effective guidance, coaching others in decision-making, and facilitating meetings.
• Strong analytical skills focused on performance-based metrics.
• Strong interpersonal skills.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Awareness of the National Electric Safety Code (NESC) and National Electric Code (NEC).
• Working knowledge of the purpose, function, and operating characteristics of substation, overhead-line, and underground-line equipment and systems, as well as construction methods, maintenance and service practices, standards, and procedures.

Nice To Haves

• Extensive knowledge of the WMI application base, including GIS, CREWS, and SAP, in addition to WMI knowledge.

Responsibilities

• Demonstrate and direct commitment to safety, promote Leading with Safety principles, use Safety & Human Performance tools, and strengthen safety commitment across assigned Work Management and field operations areas.
• Lead work management planner/schedulers and clerical staff responsible for forecasting, clerical work, short-term planning, and scheduling, ensuring standardized processes are followed.
• Supervise daily activities of planner/schedulers, clerks, readiness coordinators, and administrative support, making decisions guided by policies, procedures, and the business plan to drive continuous improvement.
• Supervise prioritization of field operations projects and workload for assigned operations centers.
• Oversee a firm two-week activity plan and a one-month projection of future activities, providing management with a daily work plan and job contingency strategy.
• Supervise long-range planning for assigned operations centers to use resources effectively and complete high-priority Utility Operations work.
• Engage Engineering Services and Operations Leadership teams to establish and achieve safe, reliable operations.
• Oversee user acceptance and planning, pre-job inspections, scheduling process adherence, and clerical activities across assigned operations centers.
• Lead development and implementation of scheduling strategies and continuous improvement efforts using Work Management systems.
• Supervise coordination of work requests with customers, contractors, internal entities, and line department sections; provide status updates when requested and make contacts beyond normal work hours when appropriate.
• Supervise calling in underground utility locates, submitting switching requests to the Distribution Control Center, and submitting traffic-control and outage requests in the Outage Management Database.
• Define, coordinate, and ensure availability of materials, equipment, special tools, and permits needed to establish work commitment dates; expedite delivery when necessary or practical.
• Support the FirstEnergy storm process.
• Notify their supervisor when applying for a posted position; applicants who have not been in their current position for at least one year, or whose position has specific requirements beyond one year, must obtain supervisor approval before applying.

Benefits

• Competitive pay plus incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical, prescription drug, dental, vision, and life insurance programs
• Skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager