APS Supervisor - Central Region
About The Position
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is hiring an Adult Protective Services (APS) Investigation Supervisor to support the State of Indiana Family & Social Services Administration. The role supervises staff who investigate allegations of abuse, neglect, and exploitation involving endangered adults. It includes management of staff performing on-site investigations, and local travel may be required up to 50% of the time in Boone, Hamilton, Hendricks, Marion, Montgomery, Howard, Tipton, and Clinton counties. Although the role is virtual, local travel is expected. The usual schedule is full-time, Monday through Friday during regular business hours. A bachelor's degree is preferred. Two or more years of supervisory experience is preferred, and two or more years of experience in adult protective services, investigative, social services, human services, or law enforcement work is required. Compensation varies based on factors including office location, role, skill set, and experience. SSO provides a range of benefits for this role.
Requirements
- At least 2 years of experience in adult protective services, investigative, social services, human services, or law enforcement work.
- Strong leadership skills and the ability to manage and motivate staff.
- Professionalism and respect for cultural differences.
- Ability to foster teamwork with all levels of management and staff.
- Experience developing collaborative case strategies and communicating with investigative and healthcare agencies.
- Experience planning and conducting complex investigations of abuse, neglect, and exploitation.
- Ability to define problems, analyze alternatives, and recommend solutions to difficult investigative problems or issues.
- Computer literacy and proficiency with MS Word, Excel, Outlook, and the Internet.
- Superior verbal and written communication skills.
- Strong decision-making skills, accuracy, and attention to detail.
- Authorization to work in the U.S.; SSO does not provide work authorization sponsorship, including H-1B sponsorship.
Nice To Haves
- At least 2 years of supervisory experience.
- Bachelor's degree.
Responsibilities
- Train, coach, and manage APS investigation staff, including completing weekly reviews, annual evaluations, and performance management.
- Monitor staff progress, accuracy, and productivity in investigation and service-planning processes.
- Recommend investigation process improvements based on data and team input.
- Evaluate investigation work products for proper application of tools and adherence to protocols.
- Develop community partnerships and relationships to strengthen the support network for APS clients.
- Initiate filings for protective services orders for clients.
- Complete quality assurance reviews for APS activities.
Benefits
- A range of benefits is provided for this role.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
