APS Intake Case Manager 2 (Central Intake Specialist)

Georgia Department of Revenue•Atlanta, GA

10d

About The Position

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services, is seeking an APS Central Intake Specialist. Under general supervision, the position gathers referral information from people reporting possible maltreatment through telephone interviews, written reports, or face-to-face contacts. The specialist assesses whether referrals meet Adult Protective Services criteria and provides information and referral services when they do not. The position is assigned to the office nearest the incumbent’s residence and may require travel throughout Georgia as needed. The stated hours are 10 a.m. to 7 p.m. The role uses Harmony to document referrals, investigations, interventions, and findings, and to check for active cases or case history. It also includes completing and saving acknowledgement letters to reporters unless the letter is waived. The role requires courteous and knowledgeable service, teamwork, respect for others, reliable delivery of results, sound judgment, accountability, and strong communication skills. The selected candidate may be subject to pre-employment screening and, in an identified emergency, may be required to assist with the department’s emergency responsibilities.

Requirements

Bachelor’s degree from an accredited college or university, or one year of experience at the lower-level APS Intake Case Manager 1 (SSP180) or an equivalent position.
Excellent oral, written, presentation, and interpersonal communication skills.
Ability to make sound judgments and develop effective, viable solutions.
Ability to meet quality standards and deadlines and maintain focus on agency and State goals.

Nice To Haves

Two years of experience as an APS Investigator.
Experience working with an issue affecting client populations, such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
Bachelor’s degree in a Human Services program or related field.
Valid driver’s license and consistent access to a vehicle for required work-related activities.

Responsibilities

Gather referral information from people making maltreatment reports through telephone interviews, written reports, or face-to-face contacts.
Assess APS referral information and determine whether the situation meets APS criteria.
Provide information and referral services for situations that do not meet APS criteria.
Document pertinent referral information in Harmony accurately, clearly, and thoroughly.
Document reports meeting APS criteria as investigations and reports not meeting criteria as interventions.
Check the referred person’s name in Harmony for an active case or case history and note findings.
Complete an acknowledgement letter to the reporter unless receipt is waived, and save the letter in the Central Intake Folder.
Provide helpful, courteous, accessible, responsive, and knowledgeable service to internal and external customers.
Cooperate with others to achieve shared goals, meet quality standards and deadlines, and deliver required business results.