APS Intake Case Manager 2 (Central Intake Specialist)

Human Services, Department of•Atlanta, GA

10d

About The Position

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services, is seeking an APS Central Intake Specialist. Under general supervision, the role gathers and assesses referrals about possible maltreatment of adults to determine whether the situation meets Adult Protective Services (APS) criteria. For situations that do not meet APS criteria, the specialist provides information and referral services or other intervention services. The position is assigned to the office nearest the incumbent’s residence and requires travel throughout Georgia as needed. The stated work hours are 10 a.m. to 7 p.m. The role is classified at Pay Grade J.

Requirements

Bachelor’s degree from an accredited college or university, or one year of experience at the lower-level APS Intake Case Manager 1 (SSP180) position or equivalent.
Excellent oral, written, presentation, and interpersonal communication skills.
Ability to make sound judgments and develop effective, viable solutions.
The role requires travel throughout Georgia as needed.

Nice To Haves

Two years of experience as an APS Investigator.
Experience working with issues affecting client populations, such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
Bachelor’s degree in a Human Services program or related field.
Valid driver’s license and consistent access to a vehicle for required work-related activities.

Responsibilities

Gather referral information from reporters through telephone interviews, written reports, or face-to-face contacts.
Assess referral information and determine whether the situation meets APS criteria.
Provide information, referral, or intervention services when a situation does not meet APS criteria.
Document pertinent referral information thoroughly, accurately, and clearly in Harmony, recording qualifying reports as investigations and non-qualifying reports as interventions.
Check Harmony for an active case or history associated with the referred person and note the findings.
Complete an acknowledgement letter to the reporter unless receipt is waived, and save the letter in the Central Intake Folder on the computer.
Provide helpful, courteous, accessible, responsive, and knowledgeable service to internal and external customers.
Cooperate with others and contribute to shared team and agency goals.
Meet required business results, quality standards, and deadlines while maintaining focus on agency and State goals.
Demonstrate sound judgment, accountability, public-service commitment, and effective communication.