Case Manager - Intake

DEVELOPMENTAL PATHWAYS•Aurora, CO

10d•$25 - $29•Hybrid

About The Position

Developmental Pathways is seeking an Intake Case Manager to join its Systems Navigation Team. The role provides compassionate, person-centered service and support coordination to help individuals access Medicaid Waiver and State General Fund services. The Case Manager conducts in-home visits and assessments, connects individuals with programs and services, and works with families and providers to build partnerships. The role also includes collaborating with colleagues at the Aurora office, working remotely to host virtual meetings and coordinate intakes, and traveling between locations in the community. This hybrid position has a 4-day, 40-hour workweek, Monday–Thursday or Tuesday–Friday, with work performed remotely, in the office, and in the field. Frequent in-person attendance is required for screenings, assessments, and other duties. Weekly travel within Arapahoe, Douglas, and Elbert counties is expected. The position is based at Developmental Pathways’ Aurora, Colorado office.

Requirements

A bachelor’s degree; or five years of experience in Long-Term Services and Supports, including Developmental Disabilities; or an appropriate combination of education and relevant experience.
Valid Colorado motor vehicle license and proof of motor vehicle insurance.
Meet driving requirements: no suspensions and no more than two tickets in the past three years. Upon request, qualifying need, and approval, driving requirements may be waived in lieu of reliable transportation.
Ability to travel weekly within Arapahoe, Douglas, and Elbert counties and fulfill frequent in-person responsibilities.

Nice To Haves

One year of experience in developmental disabilities or long-term services and supports.

Responsibilities

Conduct in-home visits and assessments, and connect individuals to supportive programs and services.
Engage with families and providers in the community to build trust and partnerships.
Collaborate with the team and other departments to improve access to services.
Host virtual meetings with individuals and their teams, document and coordinate intakes, and participate in virtual office hours and team meetings.
Serve as a subject matter expert for applicable programs and services, and act as a resource and point of contact for complex cases.
Assess individuals’ overall needs and help them explore programs, long-term services and supports, and community resources.
Assist individuals and families in maintaining eligibility by completing required assessments, monitoring, and support planning.
Provide care coordination through referrals, education, negotiation, and mediation with individuals and external providers or agencies.
Complete accurate case documentation in appropriate tracking systems and databases, prioritize workload, and meet required timelines.
Complete documentation related to monitoring activities and evaluate the need for and effectiveness of requested and delivered services.
Schedule, facilitate, document, and follow up on required and ad-hoc meetings; share updates with necessary parties.
Ensure required documentation is accurate, timely, and distributed to providers, individuals, family members, and other necessary parties.
Maintain knowledge of state and federal regulations, policies, and procedures relating to long-term services and supports, Medicaid waiver and state-funded programs, and community resources.
Maintain professional and ethical conduct, appropriate boundaries, and assigned performance, customer service, and coordination standards.